Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Key Achievements
Timeline
Generic
Open To Work

Ranjeet Singh

Ghaziabad

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Lead TechnicianClient Technical Support EngineerSenior Associate – Technical Support

Work Type

Full Time

Location Preference

RemoteOn-SiteHybrid
Location: Ghaziabad, INNoida, UP
Open to relocation: Yes

Salary Range

₹190000/yr - ₹200000/yr

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit Sharing

Summary

Modern Workplace and IT Service Operations Engineer with 9+ years of experience supporting large enterprise environments. Skilled in ServiceNow ITSM operations, Microsoft Intune endpoint management, Microsoft Entra ID identity administration, and Microsoft 365 support. Currently supporting Adobe’s enterprise environment through UST, managing endpoint lifecycle, identity access, and IT service delivery for a global workforce. Proven record of improving IT service efficiency by reducing incident resolution time by 20% through ServiceNow workflow optimization and proactive endpoint management. Experienced across Windows, macOS, iOS, and Android enterprise environments.

Overview

16
16
years of professional experience
3
3
Certifications

Work History

Lead II Cloud Infrastructure Services

UST
Noida
05.2019 - Current

UST | Client: Adobe | Noida, India | May 2019 – Present

  • Managed incidents, service requests, and problem management processes using ServiceNow ITSM platform to enhance service delivery.
  • Ensured SLA compliance and operational efficiency through proactive monitoring and effective ticket management.
  • Delivered enterprise IT service operations support for Adobe’s global workforce.
  • Administer Microsoft Intune for device enrollment, compliance policies, and enterprise application deployment.
  • Manage identity and access administration using Microsoft Entra ID including SSO integrations and user lifecycle management.
  • Support Microsoft 365 ecosystem including Outlook, Teams, and Office applications.
  • Provide endpoint support across Windows, macOS, iOS, and Android enterprise devices.
  • Support Citrix VDI environments and enterprise VPN connectivity.
  • Contributed to knowledge base documentation and improved operational processes to support team efficiency.
  • Mentor junior engineers and provide technical guidance on enterprise support procedures.

Client Technical Support Engineer

Dell International Services
Gurugram
06.2014 - 04.2019
  • Diagnosed and resolved hardware, software, and network incidents for enterprise clients, enhancing system reliability.
  • Managed escalations, ensuring SLA compliance and maintaining high customer satisfaction ratings.
  • Delivered enterprise technical support for Windows environments, Citrix infrastructure, and VPN connectivity.
  • Trained new team members on enterprise support processes and troubleshooting workflows, improving team readiness.

Senior Associate – Technical Support

Wipro BPO
Kolkata
11.2009 - 10.2011
  • Delivered technical support for Hewlett Packard enterprise systems through installation and troubleshooting, ensuring system reliability.
  • Facilitated onboarding and training of new support engineers to enhance team capabilities and service quality.
  • Led process improvement initiatives to enhance operational efficiency and service quality.
  • Mentored junior associates to develop skills and improve team performance.
  • Analyzed customer feedback to identify trends and recommend solutions.

Education

Bachelor of Commerce - Accounting

University of Calcutta
Kolkata

Skills

  • ServiceNow ITSM
  • Identity & Access Management
  • Endpoint management
  • Microsoft Intune
  • Microsoft 365
  • Enterprise Infrastructure
  • Cloud computing
  • Cross-platform support

Certification

ITIL v4 Foundation.

Key Achievements

  • Reduced IT incident resolution time by 20% through ServiceNow workflow optimization and proactive troubleshooting.
  • Supported enterprise IT operations for Adobe global users, maintaining SLA-driven service delivery.
  • Managed 1000+ enterprise endpoints across Windows, macOS, iOS, and Android platforms.
  • Awarded Performer of the Month 10+ times for operational excellence and customer satisfaction.

Timeline

Lead II Cloud Infrastructure Services

UST
05.2019 - Current

Client Technical Support Engineer

Dell International Services
06.2014 - 04.2019

Senior Associate – Technical Support

Wipro BPO
11.2009 - 10.2011

Bachelor of Commerce - Accounting

University of Calcutta

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Ranjeet Singh