Arindam Khan
Kolkata
Summary
Accomplished Senior Program Manager at Cognizant Technology Solutions, CTS, with a proven track record in leading teams to exceed benchmarks through implementation planning and strong analytical skills. Excelled in relationship management, fostering trust with customers and stakeholders, and driving program success with innovative solutions. Achieved significant improvements in team performance and customer loyalty.
Overview
11
11
years of professional experience
Work History
Senior Program Manager
Cognizant Technology Solutions, CTS
12.2020 - Current
- Performed program research and analyzed data collection to develop cost estimates and budgets.
- Trained [Type] teams in [Area of expertise] to accomplish set goals and benchmarks.
- Mentored and led new employees to enhance [Type] program production.
- Engaged with customers, partners and constituent groups to create positive, trusting and professional relationships.
- Tracked and reported program results to customers and stakeholders to facilitate change management activities.
- Devised tools and benchmarks to improve team performance and monitor production.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Program Manager
Cognizant Technology Solutions, CTS
06.2017 - 12.2020
- Interacted with customers and clients to identify business needs and requirements.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Coached team members on productivity strategies to accomplish challenging goals.
- Identified program obstacles and communicated possible impacts to team.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Defined clear targets and objectives and communicated to other team members.
Project Manager
Cognizant Technology Solutions, CTS
06.2014 - 06.2017
- Planned, designed, and scheduled phases for large projects.
- Managed projects from procurement to commission.
- Identified plans and resources required to meet project goals and objectives.
- Met project deadlines without sacrificing build quality or workplace safety.
- Negotiated and managed third-party contracts related to project deliverables.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Bachelor Of Technology - Information Technology
MCKV Institute Of Technology
Howrah, India06-2003
Skills
- Implementation planning
- Progress monitoring
- Risk management
- Relationship management
- Strong analytical skills
- Contingency planning
Timeline
Senior Program Manager
Cognizant Technology Solutions, CTS
12.2020 - Current
Program Manager
Cognizant Technology Solutions, CTS
06.2017 - 12.2020
Project Manager
Cognizant Technology Solutions, CTS
06.2014 - 06.2017
Bachelor Of Technology - Information Technology
MCKV Institute Of Technology
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