Arindum Mohanty
IT Strategy Consulting
New Delhi
Summary
Technocrat with hands on experience in assisting organizations to adopt Workplace Modernization Support Model and get rid of traditional Tier Based Support Structure. An ambassador of change with experience in successful Infrastructure Services restructuring, implementation of business solutions in organizations through thought leadership and technical expertise.
Overview
17
17
years of professional experience
1
1
Language
Work History
Workplace Modernization Services – Solution Consultant
IBM India Pvt. Ltd.
01.2010 - Current
- Design & Deployment of desktop imaging, software packaging, patching and distribution services using MDT, SCCM, WAIK, Bigfix, Nanoheal, WSUS and Persystent Tools
- Design & Sale solutions for Digital Workplace – to enable Workplace Modernization, Enterprise & Collaboration Services including Automations
- Plan and conduct process & tools training for Team Members across worldwide
- Designed & Developed web-based Global Print Solution for all employees to install/configure drivers automatically from any location across Organization, Deployed across multiple IOTs
- Successfully deployed BigFix Tool for managing end points (Servers, Desktops and Laptops) globally across ISA and EMEA, further enabled team across territories for BAU
- Design & Sale solutions for Digital Workplace – to enable Workplace Collaboration Services – M365; EMS; Exchange(On-Prem) across multiple Sectors
- Successfully deployed Citrix Xen Desktop and Application Virtualization Solution
- Successfully deployed Auto-Pilot (EMM) module using MS Intune with MEM (CMG) across multiple organizations, Manage technology and service improvement projects for all customer accounts under IBM India - Strategic Outsourcing: Digital Workplace Service competency
- As an Automation Initiative worked as a Developer and Architect on designing a TOOL using Visual Studio 2015/C# language
- TOOL will automatically fix an End User related issue on ONE CLICK without any manual intervention which helped us in Cost/Efforts Reduction
- Provide MDM services using INHOUSE/CLOUD based setup for managing devices on multiple OS platforms of Android/iOS/Windows using AIRWATCH, MOBILEIRON, MASS360, NANOHEAL
- Working as a Service Line Leader on owning the entire DEPARTMENT of Workplace Modernization Services alongwith management of entire team globally (in & outside INDIA)
- Working as Solution Consultant to Clients, IBM sales teams and/or IBM Business Partners to understand the client's business requirements, technical requirements and/or competitive landscape
- To collaborate with IBM sales teams to define, design, and detail the technical aspects and feasibility of proposed solutions; deliver Proof of Concept; develop and deliver technical education; support critical situations; design solutions; and answer technical questions.
Lead Operations – Service Management
IBM Global Process Services
06.2008 - 01.2010
- Manage and Monitor the Voice and Email Desk for the IT help desk
- Manage and Documented the Incident Management Process for the IT help desk
- Conduct process & tools training for entire IT Help Desk
- Analyze the tools usage and conduct weekly review with user groups across whole India
- Conduct internal audits for Information Security and Process compliance
- Manage IT Help desk quality and training teams
- Provide support for daily operations
- Develop and maintain online knowledge base for IT support groups and end users
- Coordinate with problem management team for root cause analysis of high severity IT issues
- Provide technical and process support to all tech
- Support agents in team and floor
- Observe the Performance of the Team as well as have the check for the discrepancies of the TSS
- Created daily reports for performance based on qualitative and quantitative areas.
Subject Matter Expert
RT Outsourcing Pvt. Ltd
02.2007 - 06.2008
- Develop and maintain online knowledge base for IT support groups and end users
- Provide technical and process support to all tech
- Support agents in team and floor
- Manage escalated cases by doing callback to customers
- Manage service levels as per client requirements
- Responsible for Call Audits, Team Matrix and CTQ Analysis
- Use call-quality audits as primary means of identifying coaching opportunities for each individual
- Conduct technical and process training for the team members, as and when required
- Maintain calibration with internal and external quality assurance teams Participate in conference calls with client.
Education
B. Tech - Information Technology
Biju Patnaik University
Skills
Workplace Modernization Services – IT Strategy Consultingundefined
Significant Accomplishments
- Received outstanding Technical Achievement Award in the year 2018 with monetary benefits for successful design, development, and deployment of PRODUCT – Self-Heal by End Users on ONE CLICK
- Received Outstanding Performer consecutively for 3 years 2015, 2016 & 2017 with monetary benefits
- Received Outstanding Technical Achievement Award in the year 2012 with monetary benefits for successful deployment of BigFix Tool
- Received Best of IBM Award for heroic behavior on deploying Tools & Technology
- Received Bravo Awards for outstanding performance in my role at IBM Daksh (GPS)
- Received Best Performer for the Year 2007 in my role at RT Outsourcing Pvt. Ltd.
- Received Thanx Award for outstanding demonstration of IBM values
Certifications Trainings
- Azure Fundamentals – AZ 900
- Microsoft SCCM & O365
- VMWare Horizon Deploy & Manage
- VMWare Workspace ONE Deploy & Manage
- XenServer, XenApp & XenDesktop Technology
- ITIL Ver3.0 Foundation Certification
- MDM products AIRWATCH, MobileIron & Mass360
- SAP ABAP Module certification
- J2SE, J2EE certification
- Software Testing Tools certification
- Hardware & Networking certification
- Brainbench certifications for Programming in C, C++, C# and Data Structure
Projects Handled
- Self-Heal Enablement by End Users on ONE CLICK Automation, Architecture, System Design, Developer, Sales/Solution Consultant, Business Analysis and Project Management
- Windows 10 Migration (Developed at IBM) across Multiple Accounts/Countries, Business Analysis, Architecture, System design, Developer, Project Management, Trainer and Project Management
- BigFix Tool Deployment @ Africa (17 Countries) for managing Server, Desktop & Laptop Eps, Sales Consultant, Solution Architect, Business Analysis, System Design, QC & Testing and Project Management
- SCCM Tool Deployment across Multiple Accounts Desktop & Laptop Eps, Sales Consultant, Solution Architect, Business Analysis, System Design, QC & Testing and Project Management
- MDM Tool Deployment INHOUSE/CLOUD (Airwatch, MS Intune, maaS360, MobileIron, Nanoheal) across Multiple Accounts, Sales Consultant, Solution Architect, Business Analysis, System Design, QC & Testing and Project Management
- Citrix Xen Desktop and Application Virtualization (Developed at IBM), Business Analysis, Solution Architect, System Design, QC & Testing and Project Management
- Big Fix Tool Deployment @ India across Multiple Accounts for managing Desktop & Laptop Eps, Sales Consultant, Solution Architect, Business Analysis, System Design, QC & Testing and Project Management
- Global Print Solution (Developed at IBM), Sales Consultant, Business Analysis, Architecture, System design, Developer, and Project Management
- Workplace Collaboration Service Delivery using O365; MS Exchange(On-Prem); EMS (Developed at IBM), Sales Consultant, Business Analysis, Architecture, System design, Developer, and Project Management
- Auto-Pilot Deployment using MS EMM suite (Intune + MEM), Architecture, System Design, Developer, Sales/Solution Consultant, Business Analysis and Project Management
- Windows 7 Migration (Developed at IBM), Business Analysis and System design, Project Management, Trainer and Project Management
- IMAC Management System (Developed at IBM), Business Analysis and System design, Development, QC & Testing
- ConoscenZa Web-based Knowledge IT Portal (Developed at IBM), Business Analysis and System Design, Development, Testing and Maintenance
- Level 3 Support. (Developed at IBM), Team Selection, System Design, Trainer and Project Management
- Image Standardization (Developed at IBM), Business Analysis and System Design, Sales, Development, Testing, and Project Management
Personal Information
Date of Birth: 09/09/84
Timeline
Workplace Modernization Services – Solution Consultant
IBM India Pvt. Ltd.
01.2010 - Current
Lead Operations – Service Management
IBM Global Process Services
06.2008 - 01.2010
Subject Matter Expert
RT Outsourcing Pvt. Ltd
02.2007 - 06.2008
B. Tech - Information Technology
Biju Patnaik University
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