Arinjoy Paul
Production Support Analyst | Salesforce Administrator
Kolkata,West Bengal
Summary
Arinjoy Paul is a Senior Production Support Analyst in Tata Consultancy Services (contractor to Citi) responsible for Sales & Marketing Platforms, Integrations & Automation. In this role, he is responsible for technical support. He has extensive experience of supporting Global customers across North America, Asia, EMEA, LATAM countries with large P&L ownership. He leads a Global team spreading over the US, India, Singapore, UK, Brazil, Mexico and has 12+ years of experience in the domain.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Global Support Lead
TCS (Contractor to Citi)
Kolkata, West Bengal
01.2021 - Current
- Salesforce administrator - managing User/Application/Data
- Production Support/L3 - managing regional teams.
- Task allocation and progress tracking.
- Ensuring process compliance and Quality management.
- Perform release and deployment activity.
- COB Coordinator.
Team Lead
TCS (Contractor to Citi)
IRVING, TX
09.2014 - 12.2020
- Ensure synchronization between various stakeholders.
- Preparation of Runbook and Playbook for seamless Support experience.
- Maintaining and configuring realtime Application and Infra monitoring with ITRS.
- Resolution to production issues adhering to the defined SLA.
Team Member
TCS (Contractor to Citi)
Kolkata, West Bengal
02.2010 - 09.2014
- Learned all required tasks quickly to maximize performance.
- Resolved issues quickly to maintain productivity goals.
- Batch and DB job monitoring.
Education
Bachelor of Science - Computer Science
(GPA - 8.4)
04.2005 - 04.2009
Skills
Platform (Unix/Windows Server/Openshift)
Certification
Salesforce Certified Administrator
Timeline
Salesforce Certified Administrator
10-2021
Global Support Lead
TCS (Contractor to Citi)
01.2021 - Current
AWS Certified Cloud Practitioner
02-2020
Team Lead
TCS (Contractor to Citi)
09.2014 - 12.2020
Team Member
TCS (Contractor to Citi)
02.2010 - 09.2014
Bachelor of Science - Computer Science
(GPA - 8.4)
04.2005 - 04.2009
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