Aritra Dey

• Migration from 2014 by WMS Legacy WMS to 2022 by WMS contributes to the study of the comparison between two environments through the identification and mapping of the key configuration factors between the two.
• Contributed to the development of migration scripts to streamline master data categories, to standardize the categories to be used globally across all warehouses.
• Designed and developed configuration reports to assist end users in viewing the key metrics of a warehouse configuration under one stop.
• Directing, liaising with the business team to research the mechanism and theory behind each configuration element within the BY 2022 WMS landscape, and assisting in the setup of the pilot warehouse.
• Working with the internal management team to investigate sources of business expansion within the project environment.
• Provided strategic advice to clients on how to maximize the impact of their initiatives.

• End-to-end functional development of the WMS application, and the integration with multiple applications, upstream and downstream.
• Warehouse Development Life Cycle, including data migration from legacy systems, and warranty support.
• Analyzing the Business Requirement Documents and providing solutions to the scenarios put forward by the customers.
• Preparing the estimates for the development/enhancement projects, which would come under the scope of the BRDs.
• Proficient in handling and delivering multiple projects simultaneously.
• Experience in designing Jasper Reports and Nice Labels.
• Preparing the solution proposal and holding discussions with the stakeholders.
• Working with and managing a team of developers to deliver solutions for the requirements.
• Working with the SME and testing team to resolve the defects in the systems.
• Preparing the conversion from a Waterfall to an Agile method of development.
• Conducting internal meetings to discuss the progress on the assigned tasks.
• Complete maintenance of the non-production environments.

• Handled pricing and bid management for application enhancements.
• RFP formulation, techno-commercial evaluation, and negotiations for bringing in additional requirements under our scope.
• POC for 5 applications in Supply Chain Management domain
• Monitor monthly and weekly maintenance activities.
• Crisis Bridge setup and leading.
• WSR updates and review, WSR review meeting explanation, WSR meeting presentation.
• Prepare and participate in the vendor's monthly support and SLA meeting with the vendor account manager and client L4 management.
• Spearheaded a ticket reduction activity program to improve practice level margin by 2%.
• Outage communication.
• Work with the TTS (Transition to Support) management team for the BAU, for project changes.
• RCA ownership and submission, presenting for priority incidents in the AMS project.

AMS Support Management.

• Team management for AMS support in end-to-end logistics management: HighJump WMS, Blue Yonder TMS, Infor AS/AP, RoadNet, SPP.
• Incident resolution and root cause analysis.
• Permanent resolution and GAP analysis of recurring issues.

• Offshore team management.
• Enhancement and bug fixing.
• Automation and ticket reduction initiatives.
• Ticket queue monitoring and assignment.
• Ticket triage and re-assignments as necessary.
• Ticket analysis and troubleshooting.