Saptarshi Ghosh
Kolkata
Summary
Techno-Functional support executive with extensive expertise in JDA (Blue Yonder) WMS and IBM Sterling OMS. Proficient in UNIX and SQL for resolving complex technical issues and providing real-time production support. Experienced in order lifecycle management, system configuration, and issue triaging within cross-functional teams to enhance operational stability.
Overview
4
4
years of professional experience
Work History
Team Lead – Blue Yonder WMS
Tata Consultancy Services
Kolkata
08.2022 - Current
- Provide end-to-end support for JDA WMS, including user access, issue resolution, and coordination with the functional team.
- Monitor Unix-based batch processes, develop scripts, and use cron jobs to monitor server logs and automate daily job schedules.
- Troubleshoot order management, picking, shipping, and inventory issues raised by warehouse users.
- Develop custom SQL queries, PL/SQL procedures to generate reports from the database as per business requirements.
- Handle incidents, service requests, and escalations within SLA timelines. Providing the best resolution and root cause analysis to decrease reoccurrences of the issue.
- Helped the client develop and deploy new functionalities and tasks in JDA WMS to enhance performance and decrease incident count.
Support Executive - IBM Sterling OMS
Tata Consultancy Services
Kolkata
05.2021 - 07.2022
- Provide L2/L3 support for IBM Sterling OMS applications, resolving order failures, inventory sync issues, and process queue exceptions.
- Perform regular monitoring of Sterling OMS components, such as Schedulers, Agents, and Queues.
- Developed SQL queries to generate XML files for orders, invoices, and payments.
- Coordinate with development teams to test and deploy OMS enhancements, and service patches.
- Support deployment activities, perform sanity checks post-deployment, and manage rollback plans.
Education
B.Tech - Computer Science
Techno India Saltlake
Saltlake07-2020
Higher Secondary Examination - Science
Uluberia High School
Uluberia04-2015
Secondary Examination -
Uluberia High School
Uluberia03-2013
Skills
- Tools: JDA (Blue Yonder) WMS, IBM Sterling OMS
- Automation & Scripting: Unix Shell Scripting, Cron Jobs, Moca commands
- Operating Systems: Unix/Linux
- Databases: Oracle, PostgreSQL, DB2
- Ticketing Tools: ServiceNow
- Languages: PL/SQL, Python
Timeline
Team Lead – Blue Yonder WMS
Tata Consultancy Services
08.2022 - Current
Support Executive - IBM Sterling OMS
Tata Consultancy Services
05.2021 - 07.2022
B.Tech - Computer Science
Techno India Saltlake
Higher Secondary Examination - Science
Uluberia High School
Secondary Examination -
Uluberia High School
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