Summary
Overview
Work History
Education
Skills
Languages
Timeline
Arjun Anil

Arjun Anil

Dubai

Summary

IT Solution Consultant with over 5 years of experience in telecom, healthcare, and travel sectors. Expertise in B2B/B2C sales, CRM optimization, and backend operations. Strong ability in cross-functional collaboration and digital outreach, with a focus on client onboarding. Recognized for effective communication and problem-solving skills, consistently delivering results in fast-paced environments.

Overview

7
7
years of professional experience

Work History

IT Sales Support / Backend Channel Operations

Du Telecommunication
Dubai
09.2020 - 08.2025
  • Resolved client issues to enhance IT and telecom sales channels.
  • Provided solutions and service options in response to client technical inquiries.
  • Maintained and updated CRM systems with customer data and sales opportunities.
  • Assisted sales teams with order fulfillment, backend processing, and follow-ups.
  • Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.

Marketing & Lead Generation Specialist

Du Telecommunication
Dubai
11.2019 - 08.2020
  • Executed targeted campaigns to promote IT and telecom services for retail and enterprise customers.
  • Collaborated with sales managers to enhance lead generation and follow-up strategies.
  • Analyzed conversion rates and customer trends to optimize outreach effectiveness.
  • Developed targeted lead generation strategies to enhance customer acquisition efforts.
  • Collaborated with sales teams to refine outreach methods and improve engagement rates.

Sales & Marketing Executive

ZULEKHA HOSPITAL
Dubai
05.2019 - 10.2019
  • Promoted digital health and IT-enabled services to corporate clients through targeted sales presentations.
  • Managed inquiries and coordinated effectively with support teams to resolve client issues.
  • Developed marketing strategies to promote hospital services and patient care.
  • Conducted in-depth sales presentations, showcasing service benefits to potential clients.
  • Reviewed customer feedback surveys regularly to identify areas where service could be improved.

Operations & Client Services Administrator

SATGURU TRAVELS
Dubai
04.2018 - 03.2019
  • Oversaw technical support and maintained CRM records for internal operations and customer bookings.
  • Facilitated cross-departmental collaboration to improve client service delivery and backend IT systems.
  • Coordinated client travel arrangements and itineraries for seamless experiences.
  • Managed communication between clients and travel suppliers to ensure service quality.

Education

Bachelor of Science - Computer System Engineering

Middlesex University , Dubai, UAE
04-2018

Skills

  • Client relationship management (CRM)
  • Sales support
  • CRM systems management
  • IT product knowledge
  • Backend operations coordination
  • Lead generation strategies
  • IT solutions selling
  • B2B & B2C Sales
  • Account Management
  • Microsoft Office and Google Workspace

Languages

Malayalam
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Tamil
Upper Intermediate (B2)
B2

Timeline

IT Sales Support / Backend Channel Operations - Du Telecommunication
09.2020 - 08.2025
Marketing & Lead Generation Specialist - Du Telecommunication
11.2019 - 08.2020
Sales & Marketing Executive - ZULEKHA HOSPITAL
05.2019 - 10.2019
Operations & Client Services Administrator - SATGURU TRAVELS
04.2018 - 03.2019
Middlesex University - Bachelor of Science, Computer System Engineering

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Arjun Anil