Arjun Chandra Bhushan Shah

• Acted as a liaison between external clients (FAs, custodians) and internal teams (PMs, trading, onboarding) to ensure smooth operations.
• Managed daily service requests across multiple custodians, maintaining accuracy and client satisfaction.
• Handled client requests as first point of contact, achieving timely and accurate resolutions.
• Supported trade execution by handling and routing trade instructions from external stakeholders.
• Partnered with Portfolio Managers to deliver 50+ monthly portfolio reports, including tracking error and benchmark analysis.
• Coordinated account life cycle activities (onboarding, updates, restrictions, closures) to ensure compliance standards were met.
• Identified and implemented process improvements while cross-training across functions to enhance operational efficiency and mitigate risk.
• Enhanced client reporting and supported Financial/Private Wealth Advisors in managing high-net-worth client needs.

• Managed high-value, high-exposure trades for Top 250 and sensitive clients, ensuring accuracy and compliance.
• Managed day-to-day securities settlement operations for equity and equity-like products such as convertible bonds.
• Ensured deliverables adhered to agreed SLAs by following T+1 processes and managing fails.
• Liaise with Front office (Desk) Middle office and Counter parties for smooth settlement of trades.
• Identified and implemented automation opportunities for manual tasks, collaborating with automation team and conducting UAT testing to ensure successful deployment.
• Cash equity Settlements and Pre-matching for Equity Execution Client Services in US Markets.
• Drafted standard operating procedures and documented meeting minutes, enhancing team efficiency and knowledge retention.
• Preparing SOD files and EOD files sending it to the top management for review & to discuss the same with client in weekly i.e governance calls.
• Advising Front office, middle office & CCG on short position.
• Training new Joiners for process and monitoring them.
• Led a team of more than 10 people, providing performance feedback regularly.

Highlights:

• Migrated Trade Settlements process from US team, by arraigning multiple of calls and screen sharing.
• Migrated additional two different activities from Clients I.e. FX reconciliation and Email Monitoring and Categorizing successfully with zero escalations.

• Worked on Private Equity funds, Money Market and equity-based securities, Long-term debts and investment, providing services to fund and end-clients.
• Worked on cash transfer among different portfolios, corporate action and capital distributions, return of capital and trade discrepancies.
• Delivered daily and monthly reconciliation reports within specified deadlines.
• Resolved position, cash, trade, and income discrepancies impacting NAV on a daily and monthly basis.
• Performing pricing and rating activities handing during month end are the good challenge worked out to validate the securities & funds.
• Conducted Schedule-D reconciliation on a quarterly basis to submit the checklist document and balancing report to the government.
• Research and resolve inquiries through email & IMT which are raised by various teams like joint venture, shared services cash and client operations.
• Developed standard operating procedures and agendas to improve client interactions and clarify asset valuation.
• Conducted audits for internal control and compliance requirements.

• Reconciled ledger and statement transactions for equity and bond products to maintain accuracy.
• Matched ledger and statement transactions to identify discrepancies, assigning issues to respective teams and providing accurate exceptions to client.
• Reconciled positions in database and linked securities to ensure accurate records.
• Performed external reconciliation of cash and position accounts to ensure accuracy.
• Monitoring Position & Cash: To ensure the correct feed must be received on time and with proper Recon date, so that deliverable should meet.
• Doing matching of the transactions related to trade, FX, dividend, redemption, paydown etc. on applications TLM.
• Researched feeds stuck in Operation Intervention and initiated corrective actions to resolve issues.
• Providing the transactions to client that can be set up as STP – automation to avoid manual interventions.
• Informed client of daily issues encountered using 'Data log' and obtained updates for resolution.

• Managed daily cash and position reconciliations to ensure accuracy in financial reporting.
• Conducted research and collaborated with bank to resolve missing balance issues, ensuring accurate account reconciliation.
• Addressed and resolved queries from Business Recon teams related to feeds stuck in OI, improving error resolution process.
• Analyzed age breaks to identify discrepancies and develop solutions for resolution.
• Developed OI reports by analyzing message feeds and researching related data for accuracy.
• Initialize the Account / Funds as per balance & exceptions details provided by business either through Initialization Template or by passing the plug entry to clear the missing balance.
• Reconciled custodian cash and position on a daily basis.
• Verifying the feeds from custodian side & IM side on TLM to start the matching process on daily basis.
• Carry out the matching transaction as per Amount, Transaction code & Amount over the TLM.
• Delivered timely updates to operational team, enhancing communication and operational efficiency.
• Review of the final report which is sent to the client on a daily basis.