Summary
Overview
Work History
Education
Skills
Timeline
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Arjun CS

Bangalore

Summary

Personable Customer Service Specialist offering 10 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success also, help the team to automate the tool for ease of work.

Overview

11
11
years of professional experience
3
3
years of post-secondary education

Work History

Customer Service Specialist

ZeroFox
Bangalore
04.2022 - Current
  • Monitored confidential company data and mitigated hacking through network systems updates.
  • Built relationships and fostered effective communication with legal personnel to conduct practical investigations.
  • Validated and verified system security requirements definitions and analyzed system security designs.
  • Delivered network system upgrade on time, under budget and with minimal service interruption.
  • Perform manual search on the protected assets to eliminate the suspicious accounts.

Customer Service Associate

Accenture Solutions
Bangalore
01.2018 - 04.2022
  • Working as Helpdesk Agent in Tier 1 and providing resolution to customers from Canada and United
  • Sates
  • Worked with the Development and Automation
  • Team to Automate tool to shorten TAT for Query
  • To provide test update to Development Team to improvise
  • To validate test results provided by users and give accurate data to vendor to fix bug
  • To train new team member about process
  • Worked with Development Team to deploy ticketing tool with advance enhancement
  • First person in team to get certified for “Accenture
  • Foxtrot Practitioner Certification” in team
  • To prevent fraudulent activities, happen in vendor's profile before any amendments
  • Developed and actualized customer service initiatives to decrease wait times

Senior Call Advisor

Infosys
Bangalore
09.2017 - 12.2017
  • Troubleshoot Wi-Fi issue for UK customers
  • To handle Level 2 escalations to resolve queries in given TAT
  • To solve queries of customers from UK for billing and technical troubleshoot for BT Broadband and BT TV.

Senior Title Search Analyst

First American India
Bangalore
01.2012 - 08.2017
  • To do detail search in property for liens and debts
  • To do internal QC of team members for better
  • Quality and Effective production
  • To provide effective training for new members in team
  • To interact with onshore client to discuss about process updates on weekly basis
  • To audit product files, upload errors in server and complete billing process
  • Collection and analysis of basic identity information of Client
  • Analyzing Property matters of clients and processing deals according to requirements
  • Perform consolidation and analysis of business data e.g., determining engagement profitability,
  • Mortgage Planning, Property forecasting of clients,
  • Annual Budgeting
  • Performed activities involved right from setting up new project
  • It includes pulling up of work-in- progress report, Parameter Driven Report
  • Design and customize invoices according to client requirement and client Mortgage Relation
  • Provide Kaizen ideas for team to maintain quality and efficiency on regular basis.

Education

Bachelor of Science - Computer Application

AJK College of Arts And Science
06.2008 - 04.2011

Skills

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Timeline

Customer Service Specialist

ZeroFox
04.2022 - Current

Customer Service Associate

Accenture Solutions
01.2018 - 04.2022

Senior Call Advisor

Infosys
09.2017 - 12.2017

Senior Title Search Analyst

First American India
01.2012 - 08.2017

Bachelor of Science - Computer Application

AJK College of Arts And Science
06.2008 - 04.2011

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Arjun CS