Arjun Chandrakant Gavli

• Maintaining the Performance & Pushing the agencies to create new Benchmarks with higher Rollbacks – Norms & Recoveries in High Vintages – Norm in higher bkts.
• Hiring, Training & Onboarding New Vendors.
• Monthly Audits Maintained at Agency & Branch Levels.
• Performing & Implementing New Ideas on field to Improve Collections & its Process.
• To Ensure 100% Quality Trail Uploads done by agency Tele caller & Field Executives on Daily Basis.
• Implementing New Ideas to Recover Penalties & Charges from Borrowers.
• Managing the Overall 400 ACR PL Portfolio From BKT X – BKT4
• Organization:-SMFG (FULLERTON) INDIA CREDIT COMPANY LIMITED.
• Duration: - October 2019 to Till Date.
• Designation: - Agency Manager.
• Key Deliverables: -

• Managing portfolio for L & T finance auto loan collection( Two–wheeler ) Achieving monthly target for organization & driving them accordingly to company goal.
• Managing branch/Outlet for locations & handling project for PRO(Payment Remittance Outlet)
• To guide team to achieve desired milestones.
• Contribution:
• Tracking performances of team on daily basis and proving feedback.
• Managing the touch point (Dialer) on own, to create campaign, to Upload file in SQL to run the Dialer.
• Maintain payment paid file on daily basis to track overall resolution
• Sending SMS on required cases from server.
• Key responsibility was to set up on team of 16 callers which include hiring & training as well.
• Managed team size of 40 callers for 3 months in absence of other team leader.
• Regular interaction with agency manager for NC (Non – Contactable cases for resolution.
• Prepared and maintained collection statistics reports (MIS) for management on daily basis.
• Started follow up file to share on Daily basis to team member.
• Organization:- L & T Financial Services, Mumbai
• Duration: - January 2018 to October 2019
• Designation: - Team Leader
• Key Deliverables: -

Key Deliverables: -
• Awareness call start of the month adhering to Quality parameters.
• Adhering to COC/TAT/Wrap-up
• Identifying POS account, prioritize the Customers.
• Collects additional charges such as penal charges.
• Achieve Daily Recovery Resolution (DRR) as per Milestones set.
• Ask for PTP, generate Pick-ups.
• Identifying accounts for field visits.