Arjun H
AMBALAPUZHA,KL
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
1
1
Certification
Work History
TECHNICAL SUPPOURT INTERN
AVODHA EDUTECH
06.2025 - 09.2025
- Provided technical support for software applications, resolving user issues promptly and effectively.
- Assisted in troubleshooting hardware and software problems for end-users, enhancing overall system performance.
- Collaborated with team members to streamline support processes, improving response times for user inquiries.
- Conducted user training sessions on software features, boosting user confidence and minimizing support requests.
- Managed ticketing system to track service requests, ensuring timely resolution of customer concerns.
- Participated in quality assurance testing of new software releases, providing feedback to enhance functionality.
- Maintained up-to-date knowledge of emerging technologies to better assist users with current trends and solutions.
- Developed strong problem-solving and critical thinking skills to tackle complex issues under tight deadlines while maintaining a customer-centric approach at all times.
- Provided support to the sales team during product demos or client presentations by addressing technical questions or concerns raised by potential customers.
Education
Bachelor of Technology - Civil Engineering
MANGALAM COLLEGE OF ENGINEERING
ETTUMANOOR12-2022
HIGHER SECONDARY - COMPUTER SCEINCE
DBHSS
THAKAZHY03-2015
CBSE - SSLC
MARIA MONTESSORI CENTRAL SCHOOL
AMBALAPUZHA03-2013
Skills
- Customer inquiries resolution
- Software application support
- Process improvement
- Ticketing system management
- Team collaboration
- Problem resolution strategies
- Emerging technology awareness
- User confidence building
- Customer support
- Ticket management
- Application support
- System administration
- Technical writing
Certification
EXPERIENCE CERTIFICATE FOR TECHNICAL SUPPOURT / CUSTOMER SUPPOURT
Languages
English
Upper intermediate (B2)
Malayalam
Advanced (C1)
Timeline
TECHNICAL SUPPOURT INTERN
AVODHA EDUTECH
06.2025 - 09.2025
Bachelor of Technology - Civil Engineering
MANGALAM COLLEGE OF ENGINEERING
HIGHER SECONDARY - COMPUTER SCEINCE
DBHSS
CBSE - SSLC
MARIA MONTESSORI CENTRAL SCHOOL