Arjun Kaduvetty
Navi Mumbai
Summary
Results-oriented insurance professional with a strong background in leading sales teams and exceeding revenue targets, and with over a decade of experience in the general insurance sales sector, I have developed strong relationship management skills and a deep understanding of various business processes.
Overview
11
11
years of professional experience
Work History
Senior Manager
DGV Technologies Pvt Ltd
06.2024 - 10.2024
- Managed the partnership and alliance insurance channel of the company with cattle insurance providers like ICICI Lombard, Bajaj Allianz, and Future Generali.
- Oversaw the day-to-day operations of the insurance department, including underwriting, claims management, and policy administration.
- Managed operational processes and workflows to improve efficiency and customer satisfaction.
- Built and maintained strong relationships with insurance partners to support business growth.
Senior Manager
HDFC Life Insurance Co Ltd
11.2023 - 04.2024
- Managed a call center team and introduced new processes to achieve leads target for the field team.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Involved in coordination and discussion with zone-wise field TM/RMs for lead-related issues and business challenges.
- Monitored quality assurance practices for each phase of development.
Manager
Tata AIG General Insurance Co Ltd
02.2020 - 11.2023
- Developed and maintained relationships with customers and suppliers through account development.
- Managed outsourced center for revenue generation of E-Business channel from retail insurance products like Motor, Travel and Health.
- Maintained a healthy relationship with the call centers for smooth operation of
outbound/inbound/chat/co-browsing business processes. - Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Conducted weekly and monthly business reviews with the partner sales team to ensure the business performance.
Senior Executive
Future Generali India Insurance Co Ltd
05.2013 - 02.2020
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Managed 4 different outsourced centers for end to end sales of retail insurance products like Motor, Travel and Health
- Was responsible for recruitment, training and delivery of telesales business through call centers.
Education
Bachelor of Science -
Mumbai University
04.2011
HSC -
Maharashtra State Board
04.2008
Skills
- Leadership skills
- Training and Development
- Data-driven decision-making
- Performance monitoring
- Customer relationship management
- Reporting management
- Sales strategies and planning
- Operational support
- Compliance oversight
- Call Center Management
Timeline
Senior Manager
DGV Technologies Pvt Ltd
06.2024 - 10.2024
Senior Manager
HDFC Life Insurance Co Ltd
11.2023 - 04.2024
Manager
Tata AIG General Insurance Co Ltd
02.2020 - 11.2023
Senior Executive
Future Generali India Insurance Co Ltd
05.2013 - 02.2020
Bachelor of Science -
Mumbai University
HSC -
Maharashtra State Board
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