Arjun Kailash

• Responsible for planning, designing, and deploying FTTX networks across the UK, including fiber connectivity and civil infrastructure for BT and third-party ISPs.
• Created optimized delivery routes for new customer installations to ensure timely and efficient service deployment.
• Utilized electronic mapping tools to accurately design and document telecom networks, ensuring seamless integration of fiber infrastructure.
• Coordinated with customers to provide updates on installation requests, and promptly resolved issues in line with agreed SLAs.
• Actively monitored OLTs and addressed day-to-day technical queries to support ongoing FTTH (Fiber to the Home) rollouts.

Delivered real-time chat-based technical support, ensuring quick and efficient resolution of user-reported issues.
• Used troubleshooting methodologies to diagnose and resolve application errors, login failures, performance lags, and configuration mismatches.
• Guided users through technical walkthroughs, system settings adjustments, and app feature optimization.
• Handled basic network-level troubleshooting, including checking connectivity, proxy issues, and firewall restrictions impacting app usage.