Hi, I’m
Arjun Madhukarrao Shinde
Pune,Maharashtra
Summary
Customer-focused professional with proven experience in customer support and insurance services. Adept at handling customer queries, resolving escalations, and improving service processes. Skilled in communication, problem-solving, and adaptability, ensuring efficient support and client satisfaction.
Overview
6
years of professional experience
Work History
WNS
Sr. Associate
08.2024 - Current
Job overview
- Delivered exceptional customer support in insurance-related queries, policy management, and claims resolution.
- Assisted in efficiently handling policy renewals, cancellations, and adjustments.
- Ensured timely and effective communication with clients to enhance customer experience.
Tech Mahindra
Customer Support Associate
06.2022 - 07.2024
Job overview
- Managed customer interactions, ensuring prompt issue resolution and satisfaction.
- Collaborated with multiple departments to optimize customer service processes.
- Mentored junior associates, providing guidance on customer support best practices.
- Resolved escalated customer concerns efficiently, maintaining positive client relationships.
ASN Edu Service LLP
Co-ordinator
11.2019 - 12.2021
Job overview
- Facilitation Skills - Ability to guide discussions, encourage participation, and ensure a productive exchange of ideas.
- Organizational Abilities - Managing schedules, resources, and logistics for study sessions.
- Subject Matter Knowledge - A strong understanding of the topics being discussed to provide valuable insights.
- Communication Skills - Clear and effective communication to engage participants and resolve conflicts.
- Leadership & Motivation - Inspiring members to actively contribute and stay committed to learning.
- Analytical Thinking - Assessing group dynamics and adjusting strategies to improve engagement.
Education
Bharati Vidyapeeth University
Bachelor of Arts from English Literature
11.2020
University Overview
GPA: 8.83
Aurangabad Board
HSC
01.2017
University Overview
GPA: 65.38
Aurangabad Board
SSC
01.2014
University Overview
GPA: 85.60
Skills
- Customer Service
- Client Relations
- SaaS
- CRM
- SAP
- Salesforce
- Problem Solving
- Critical Thinking
- MS Office
- Technical Aptitude
- Effective Communication
- Time Management
- Adaptability
- Claims Resolution
- Policy Management
- Virtual Assistance
- Multi-tasking
- AI
Languages
English
Hindi
Marathi
Hobbies and Interests
- Reading Books
- Swimming
- Running
- Writing
Timeline
Sr. Associate
WNS
08.2024 - Current
Customer Support Associate
Tech Mahindra
06.2022 - 07.2024
Co-ordinator
ASN Edu Service LLP
11.2019 - 12.2021
Bharati Vidyapeeth University
Bachelor of Arts from English Literature
Aurangabad Board
HSC
Aurangabad Board
SSC
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