Summary
Overview
Work History
Education
Skills
Software
Contact No
Professional Skills
Acknowledgement
Marital Status
Personal Information
Sports (Badminton and Squash)
Timeline
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Arjun Malhotra

Arjun Malhotra

Senior Customer Care Associate
Gurugram

Summary

I aspire to work in organizations at Top Management Level. Having full understanding of an intense exposures to working in the highly competitive environment of any sector. I believe my competition driven attitude will lead me to achieve my objective to serve the organization with best of my knowledge, capability, skills, positive thinking, dedication and seeking a challenging career position where unique blend of my talent can be effectively utilized by a company offering long-term opportunities for professional growth. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Senior Customer Care Associate

American Express
05.2021 - Current
  • Resolved concerns with products or services to help with them better overall experience
  • Analyzed customer feedback for process improvements to achieve long-term business objectives.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Logged chat information and solutions provided into internal database.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

Team Member DX

FIS Global Business Solutions India Pvt. Ltd.
07.2019 - 04.2021
  • Resolving queries of U.K
  • Based Vodafone customers through live chats
  • Gained knowledge of both sales, services and technical department for the same process
  • Taking multiple chats at a time efficiently
  • Supervising new joiners and providing process knowledge to them.

Education

MBA - Operations Management

Welingkar Institute of Management
Mumbai
04.2001 -

Skills

    Live Chat Support

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Software

Amex software's: GSP, ISP, CLIC,I-Care, GDM, Giffin, Star, CAS, Monocle

Amex Knowledge base and online account: CHC, ECCO, MYCA

Basic Knowledge of MS office

Contact No

+91 9560873915

Professional Skills

  • Working knowledge of MS Office and Internet
  • Good communication skills in English
  • Good and tactful at negotiation and public dealings
  • Excellent leadership / team Management Quality.
  • Leadership quality.
  • Problem solving abilities.
  • Active Listener.

Acknowledgement

I hereby declare that all the information provided in this CV is factual to the best of my knowledge.

Marital Status

Single

Personal Information

  • Date of Birth: 02/14/96
  • Nationality: Indian / Hindu

Sports (Badminton and Squash)

Playing Sports increases confidence to talk and work properly . A sport certainly improves the skills of learning and understanding as body stays active. Furthermore, the person experiences confidence in sitting, standing, and walking properly. Hence, Sports enriches the social life of an individual and creates a balance in your life to stay healthy and positive. Both of them are my stress busters.

Timeline

Senior Customer Care Associate

American Express
05.2021 - Current

Team Member DX

FIS Global Business Solutions India Pvt. Ltd.
07.2019 - 04.2021

MBA - Operations Management

Welingkar Institute of Management
04.2001 -
Arjun MalhotraSenior Customer Care Associate