Summary
Overview
Work History
Education
Skills
Certification
Declaration
Accomplishments
Timeline
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Arjun Sethuram

Project Manager
Bangalore

Summary

Competent results-oriented IT leader with 17+ years of experience with significant years of proven achievements in Project Management, Capacity planning, IT Service Delivery, Support, Infrastructure and project management. Adept at providing IT services and solutions as well as developing new processes through ongoing maintenance, problem resolution, and enhancement solutions for multi-site areas. Highly regarded for keen attention to detail, adherence to standards, and expert technical background; adept at directing diverse teams to achieve and exceed business objectives. Demonstrated excellent technical and analytical qualifications with outstanding customer service skills.

Overview

18
18
years of professional experience
1
1
Certification

Work History

IT Project Manager

Accenture India Pvt Ltd
10.2013 - Current
  • Oversee and manage a $300M portfolio for Accenture India Pvt LTD, ensuring operational excellence, financial efficiency and profitability.
  • Drive fiscal accountability by monitoring and reporting on the annual budget, flagging discrepancies below 95% as high risk.
  • Lead cost optimization initiatives, delivering a 10% reduction and generating $4M in cost optimization.
  • Identification and implementation of Gen AI avenues in BPO projects.
  • Location Account Manager plans, initiate and implement the voice and data infrastructure for his specific location.
  • Responsible for all location end IT changes and manages all IT activities during transition/run.
  • First point of contact for all IT issue/escalation support on IT issues.
  • Track all incident risks and issues until resolved and update to the stakeholders.
  • Ensures to track changes and track technology budget along with variance for location.
  • Coordinates and tests recovery of deal before and after going live.
  • Responsible for all local IT finance/updates.
  • ServiceNow and BMC Remedy tool –
  • Collaborated with tool administrators to implement enhancements such as adding and modifying approval workflows, triggering notifications, and creating custom reports tailored to customer needs.
  • Led global training sessions to ensure seamless adoption and effective usage of the tool across various regions.
  • Developed project management roadmap to define project objectives, timelines and milestones.
  • Delivered reliable solutions by overseeing software design, development, testing, implementation, and support phases of IT projects.
  • Enhanced customer satisfaction with timely deliveries, effective communication, and high-quality results.

IT Project Manager (PPSM Specialist)

Accenture India Private Ltd
10.2013 - Current
  • Location Account Manager plans initiates and implements the voice and data infrastructure for the specific location.
  • Responsible for all location end IT changes and manages all IT activities during transition/run.
  • First point of contact for all IT issue/escalation support on IT issues.
  • Track all incident risks and issues until resolved and update to the stakeholders.
  • Ensures to track changes and track technology budget along with variance for location.
  • Coordinates and tests recovery of deal before and after going live.
  • Responsible for all local IT finance/updates.
  • Identify CRP (Cost reduction plan) and seek stakeholders approvals.
  • Track variance for the projects.
  • Transitioning of new projects and responsible for setting up the technology within the timelines and budget.
  • Articulated project goals and scope, translated business needs into technical terms, prepared detailed work breakdown structures (WBS) and instilled shared accountability for achieving project milestones.
  • Resolved numerous project issues including staffing shortages and tactical matters.
  • Monitor or track project milestones and deliverables.
  • Participated in PMO activities, including demand and project portfolio management, facilitated prioritization workshops and communicated with senior management and stake holders.
  • Managed the schedule, scope, budget, quality, and forecasting of complex projects.

Global Change Manager

Honeywell Technology Solutions LTD
01.2012 - 09.2013
  • Accountable for ensuring Change Management process is being adhered as agreed in Service Level Agreement.
  • Verify and decide the CAB (Change Advisory Board) meeting participants.
  • Specific training to users on Remedy 7.5 ITSM tool.
  • Chair CAB and ECAB (Emergency Change Advisory Board) meeting.
  • Manage, approve and authorize Urgent RFCs (Request for change).
  • Management Reporting representing KPIs to higher management and Clients.
  • Participate and represent Change management on Service review calls with the Client along with Senior Management.
  • Final authority to Approve/Reject requests for Pre-approved/Standard changes.
  • Manage Post implementation review meetings - decide on participants, chair the review and work towards on improvement via Failed Change Analysis.
  • To maintain accurate information on CIs (Config items/configuration items).

Systems Operations Specialist

IBM India Private Ltd - IT SSO Competency, ITD-GD
10.2007 - 09.2011
  • Manage all incidents, problems and changes in accordance with the Incident, Problem & Change Management process.
  • Understand the nature and operational mechanisms like Server Support Operations.
  • Creating and dispatching of Maximo records. Monitor the progress on these records daily.
  • Responsible for quality of the processes (ticket data entered, process adherence, provision of quality RCA, etc.).
  • Initiate & drive continuous process improvement of the problem and change process.
  • Maintain the necessary and agreed communications and escalation paths to ensure Customer are kept informed of change activity or issues.
  • Produce reports on workload monitoring.

Education

Diploma - E&C

Sri Vidya Mandir
Bangalore
05-2005

Skills

Project Management

Project Life cycle Management

System Migration

Requirement Definition & analysis

Stakeholder Management

ITIL Skills

Incident Management

Change Management

Configuration Management

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Certification

ITIL V4 Foundation Certified

Declaration

I hereby declare that the above-mentioned information is true and correct to the best of my knowledge. Date: Place: Bangalore (Arjun Sethuram)

Accomplishments

PMP Certification

ITIL V4 Certification

Timeline

IT Project Manager

Accenture India Pvt Ltd
10.2013 - Current

IT Project Manager (PPSM Specialist)

Accenture India Private Ltd
10.2013 - Current

Global Change Manager

Honeywell Technology Solutions LTD
01.2012 - 09.2013

Systems Operations Specialist

IBM India Private Ltd - IT SSO Competency, ITD-GD
10.2007 - 09.2011

Diploma - E&C

Sri Vidya Mandir

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