Arjun Singh

c) At process AT&T (American Telephone and Telegraph) as Senior Technical associate/ Sr. Service delivery manager at IT Park, Chandigarh 160101.

d) Communication on daily basis with American Sales (Solution Providers)/customersForAccessinstallationatcustomersite. e) Communication with AT&T team For Construction/infrastructure jobs also Fibrejobs of splicing andplacing.

f) Making Escalation tickets on milestone schedule delay/miss as per order example.i 1 Gigabyt

) Made amendments in customer contact/zip postal addresses using software tools(Knowledge of more than 50 system tools used in telecom(Support centre,efms,ios.etc).

h) Resolved customer not ready issues and helped o remove hold on order as per jepordy code applied(jep codes more than 140 used in process) .Including Special cnstruction quotes making customer accept the charges.

i) Send automatedTouch point notifications to sales and customers on daily basis

j) Handled Technician Redispatch Also Router delivery and reissue as per required by customers.Executed Test and turn up pocess for services activation

k) Also executed Forting and move order request for individual amrican custpmers to call centre connetion with 1000 numbers lists to be ported toconnection

a) Design Install And Troubleshoot The Telecommunication Networks And Systems.

b) Working with FMS fiber management systems in optical complex network channels.

c) Managed quality assurance program, including on Site Evaluation, internal audits and customer surveys.

d) Created spreadsheets using Microsoft excel for daily and weekly and monthly reporting.

e) Createdplansandcommunicateddeadlinestoensure projectsarecompleted on the time.

f) Completed all paperwork and identified all discrepancies and addressing them in a timely fashion. (Received and processed software tools and stock in excel inventory.

a)Communication on software projects and doing follow up on clients in us time zones.

b) Managed product promotions and events with logistic and inventory tech supportbysoftwaretoolsapplicationofnationalbrandsatChandigarh area.

c) Provided correct time etas for projects for hours analysis and time required.

d) Communicated closely with the development teams.

e) Done biding andclientcommunicationonus time zones regardingproject status.

f) Sold softwareapplicationonvariousIOS,Android,PHPand .netplatforms.