SANTANU SAHA
Kolkata
Summary
Focused Senior Process Associate offering over 9 years of experience assisting with the preparation of annual reports. Successful leader adept in enhancing productivity by streamlining procedures and motivating employees to greatness.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sr Process Associate
Sunknowledge
Kolkata
06.2020 - 04.2024
- Performed data entry of patient information into medical billing system.
- Developed and implemented medical billing procedures, policies and standards.
- Provided assistance with medical billing processes related to patient accounts.
- Performed research on insurance regulations related to medical billing practices.
- Identified opportunities for improving processes related to medical billing activities.
Customer Service Associate Non-voice
Teleperformance Global Services Private Limited
Kolkata
10.2019 - 04.2020
- Inbound chat support Amazon international
- Provided information about products and services available to customers.
- Resolved customer inquiries in a timely manner.
- Processed customer orders accurately and efficiently.
Customer Service Associate - Band II
Onprocess Technology India Pvt Ltd.
Kolkata
06.2014 - 05.2019
- Escalation research management, inbound and outbound voice
- Demonstrated active listening skills when responding to customer questions and complaints.
- Followed up with customers after purchase to ensure satisfaction.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
Customer Care Representative (Associate)
Wipro BPO
Kolkata
11.2012 - 09.2013
- Customer services and billing support, inbound voice.
- Resolved customer complaints promptly and professionally.
- Escalated unresolved issues requiring further investigation or specialized expertise.
- Met Upselling Targets.
Education
Bachelor of Commerce - Accounting and Finance
Calcutta University
Kolkata, India04-2010
Higher Secondary - Commerce
G.P.S.S
Kolkata, India04-2007
Secondary/ 10'th Grade Certification -
G.P.S.S
Kolkata, India04-2005
Skills
- Excellent communication skills
- Proficiency in MS office applications
- Customer handling experience
- Efficient in multi-tasking
- Data Entry
- Process Documentation
- Client Confidentiality
- Process Analysis
- Presentations
- Report Analysis
Certifications And Diploma
Diploma in financial accounting system
Email Address
saha.santanu.90@gmail.com
Address
- 23, Sitala tala lane, Gangapuri, Kolkata, 700093
- 1/14/1, Vivekananda Park, Pirpukur, Kolkata, Kolkata, 700070
Personal Information
Nationality: Indian
Religion: Hindu
Marital Status: Single
Certification
- Diploma in Financial Accounting System.
Languages
English
First Language
Hindi
Proficient (C2)
C2
Bengali
Upper Intermediate (B2)
B2
Accomplishments
- Star Performer Of the department at Sunknowledge.
- Star Performer Of the department at Onprocess Technology India Pvt. Ltd
Timeline
Sr Process Associate
Sunknowledge
06.2020 - 04.2024
Customer Service Associate Non-voice
Teleperformance Global Services Private Limited
10.2019 - 04.2020
Customer Service Associate - Band II
Onprocess Technology India Pvt Ltd.
06.2014 - 05.2019
Customer Care Representative (Associate)
Wipro BPO
11.2012 - 09.2013
Bachelor of Commerce - Accounting and Finance
Calcutta University
Higher Secondary - Commerce
G.P.S.S
Secondary/ 10'th Grade Certification -
G.P.S.S
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