Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Riyan Ali

Pune

Summary

Work as a core member of the Casualty Claims team aligned to the Allstate Solutions team in US Mentored new hires, resulting in stronger staff development and increased productivity.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Sr Process Associate

ALLSTATE INDIA PVT LTD
01.2023 - Current
  • Worked on medical payments, subrogation and lien verification with healthcare providers
  • Knowledge of Avaya System and working for blended process
  • Worked on process improvement ideas to gain team efficiency and productivity
  • Supported TL in data gathering for analysis
  • Active participation in team update session and monitor update tracker along with MOM creation
  • Knowledge of end-to-end reporting and action plans which help the management to monitor the performance
  • Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness
  • Floor support to team for query solution and support to new joiners for buddy up
  • Expert in billing, payment, invoicing and indexing process
  • Thorough with voice process and customer support.

Process Associate

Tata Consultancy Services
01.2022 - 01.2023
  • Support clients submitting claims for insurance policies
  • Explain to clients what the policy covers/does not cover
  • Deliver high-quality customer service via email support platform ensuring top level service to continue corporate growth
  • Update company's data base with new customer information and manage data retrieval of current customers, accurately and in a timely manner
  • Investigated and resolved customer inquiries and complaints in an empathetic manner
  • Facilitated interdepartmental communication.

Operations Analyst

Concentrix Pvt. Ltd
10.2020 - 01.2022
  • Providing support to end users on a variety of issues
  • Identifying, researching, and resolving the technical problems
  • Received callers providing exceptional listening skills to determine the nature of their call-in order to clearly and precisely address their inquiries in a professional manner.

Education

Bachelor of Commerce -

Nagpur University

HSC -

Skills

  • Expertise in communication
  • Cross team Functioning
  • Microsoft applications
  • Process Improvement
  • Interpersonal skills
  • Customer Escalation Management

Languages

Hindi
First Language
English
Advanced (C1)
C1

Certification

  • AIDA - L1
  • AIDA - L2
  • SIX SIGMA

Timeline

Sr Process Associate

ALLSTATE INDIA PVT LTD
01.2023 - Current

Process Associate

Tata Consultancy Services
01.2022 - 01.2023

Operations Analyst

Concentrix Pvt. Ltd
10.2020 - 01.2022

Bachelor of Commerce -

Nagpur University

HSC -

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Riyan Ali