Jagdeep Lamser
Payment poster
Karnal
Summary
Proven track record at Knack Global, enhancing efficiency and customer satisfaction through adept process improvement and exceptional problem-solving abilities. Excelled in roles demanding strong communication and multitasking skills, achieving significant project milestones. Demonstrates a unique blend of operational support and adaptability, driving positive outcomes and fostering professional growth.
Senior Process Associate knowledgeable in managing accounts receivable tasks. Well-versed in general ledger report review and client relationship building. Looking to bring further success to growing non-profit organization.
Experienced with process optimization and workflow management. Utilizes analytical skills to identify and implement process improvements that enhance efficiency and productivity. Track record of supporting team collaboration and adaptability in dynamic work environments.
Overview
12
12
years of professional experience
4
4
Languages
Work History
Sr Process Associate
Knack Global
05.2019 - 09.2024
- Met month-end reporting objectives and deadlines.
- Identified modifications to processes and procedures that would promote better efficiency.
- Supervised team of process associates to enhance accountability, develop professional skills and improve efficiency.
- Increased customer satisfaction by promptly addressing concerns and providing effective solutions tailored to their needs.
- Trained junior associates in various process-related tasks, ensuring consistent quality across the team.
- Managed critical projects, successfully meeting deadlines while maintaining high-quality outputs.
Customer Service Executive
Teleperformance
11.2016 - 04.2019
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
Sales Associate
Nexa Innovation
03.2013 - 10.2015
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
Bachelor of Science - Medical Laboratory Science
NIMS
Jaipur, India 04.2001 -
12th - Science
Sant Nikka Singh Public School Karnal
Haryana, India 04.2001 -
10th -
Sant Nikka Singh Public School Karnal
Haryana, India 04.2001 -
Skills
Verbal and written communication
Client confidentiality
Accounts payable
Reporting and documentation
Process analysis
Process improvement
Dispute resolution
Operational support
Problem-solving abilities
Decision-making
Adaptability and flexibility
Self motivation
Multitasking
Problem-solving aptitude
Timeline
Sr Process Associate
Knack Global
05.2019 - 09.2024
Customer Service Executive
Teleperformance
11.2016 - 04.2019
Sales Associate
Nexa Innovation
03.2013 - 10.2015
Bachelor of Science - Medical Laboratory Science
NIMS
04.2001 -
12th - Science
Sant Nikka Singh Public School Karnal
04.2001 -
10th -
Sant Nikka Singh Public School Karnal
04.2001 -
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