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Arjun Singh
Front Office Manager
Nainital
Summary
Results-driven professional with expertise in revenue management and guest relations. Proven track record of enhancing profitability through strategic pricing and data analysis.
Overview
9
9
years of professional experience
Work History
Assistant Front Office Manager
Royal Orchid Hotels Ltd, ROHL Group
12.2024 - Current
- Completed monthly and quarterly [Mis-B Market segment & Source Report, Compset Report, OTA Report, Regional sales-wise Budget Follow-up, Guest data Nationality-wise & State/City-wise] reports for senior management.
- Managed room inventory to optimize revenue opportunities during high-demand periods.
- Implemented new procedures for handling guest complaints, resulting in increased customer satisfaction ratings.
- Oversaw group reservations, working closely with event planners and sales teams to accommodate special requests as needed.
- Increased repeat business through personalized guest interactions and exceptional service delivery.
- Contributed to achieving budgetary targets set by senior management through effective cost control measures.
- Provided support to the Front Office Manager during peak times or staff absences, ensuring consistent management presence at all times.
- Established strong client relationships, negotiating contracts to maximize overall company earnings.
- Increased revenue by implementing effective pricing strategies and monitoring market trends.
- Enhanced profitability by conducting regular competitor analysis and adjusting pricing accordingly.
- Assisted in budget development processes, ensuring alignment with company-wide revenue goals and objectives.
- Analyzed revenue trends to identify growth opportunities and improve forecasting accuracy.
Front Office Duty Manager
Lords Plaza Surat
11.2024 - 12.2025
- Coordinated daily front desk activities, optimizing staffing levels for peak periods.
- Streamlined reporting processes, improving efficiency in data analysis and decision-making.
- Led training sessions for junior staff on revenue management best practices and tools.
- Managed relationship with key stakeholders to ensure alignment on revenue initiatives.
- Streamlined yield management processes to enhance financial performance and customer satisfaction.
- Participated in strategic planning sessions, providing valuable insights on revenue optimization tactics based on data analysis results.
- Monitored industry trends and competitor activities, adjusting pricing strategies accordingly to maintain a strong market position.
- Implemented data-driven forecasting models, improving the accuracy of demand predictions and resource allocations.
- Evaluated historical data to identify patterns in seasonal fluctuations, informing future revenue planning efforts.
- Performed regular audits of system configurations, addressing discrepancies for more accurate reporting and analysis capabilities.
- Collaborated with sales and marketing teams to maximize revenue generation opportunities.
- Implemented new procedures to streamline communication between departments, enhancing guest experience.
- Mentored staff in customer service excellence and conflict resolution techniques.
Front Office Executive
Lemon Tree Hotels
05.2023 - 11.2023
- Prepared front office operations, ensuring systems, supplies, and guest records were ready before opening.
- Coordinated with housekeeping and F&B teams to ensure timely room readiness and high service quality.
- Coordinated with Housekeeping and F&B teams to guarantee room readiness and service quality.
- Promoted room upgrades, early check-ins, and hotel services, contributing to increased revenue.
- Resolved guest inquiries and complaints promptly to improve satisfaction and foster loyalty.
- Maintained compliance with hotel policies, safety standards, and service protocols.
Front Office Executive
Royal Orchid Hotel (Regenta Place)
03.2022 - 05.2023
- Implemented efficient booking systems, streamlining reservation processes for improved accuracy.
- Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
- Developed guest feedback initiatives, analyzing responses to drive service improvements and enhancements.
- Collaborated with team members to achieve monthly sales targets and drive revenue growth.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
Front Desk Executive
Classio By DLS Hotel's & Resort
10.2021 - 03.2022
- Managed guest check-in and check-out processes efficiently.
- Monitored inventory of hotel supplies, ensuring availability for daily operations.
- Handled billing and payment processing with attention to detail and accuracy.
- Collaborated with other departments to ensure seamless guest services and satisfaction.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Coordinated room assignments and maintained accurate reservation records.
- Assisted in training new front desk staff on operational procedures.
Front Office Supervisor
Mahindra Holidays
02.2019 - 10.2021
- Supervised front office operations, ensuring seamless guest check-in and check-out processes.
- Coordinated communication between departments to enhance guest experience and resolve issues promptly.
- Implemented process improvements that streamlined front desk workflows, enhancing operational efficiency.
- Managed scheduling for front office staff, balancing workloads to ensure optimal coverage during peak times.
- Created, prepared, and delivered reports to various departments.
Front Office Assistant
Treebo Hotels Pearl Avenue
02.2018 - 02.2019
- Coordinated room bookings and reservations using property management software.
- Reviewed and updated customer information in database for accuracy.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Managed phone inquiries, providing accurate information on hotel services and amenities.
- Supported front desk team in maintaining cleanliness and organization of the lobby area.
Education
Bachelor of Arts -
MBPG Collage.
Haldwani 04.2001 -
Mangamnet Diploma - Tourism And Hotel Management
FHIM
Dehradun 04.2001 -
Skills
Operations management
Room inventory management
Guest relations management
Revenue management
Revenue generation
Budgeting and planning
Occupancy optimization
Demand management
Sales channel optimization
Software
In-Key
SAP
Hise
E-Zee Absulute
Staah
UNO
Timeline
Assistant Front Office Manager
Royal Orchid Hotels Ltd, ROHL Group
12.2024 - Current
Front Office Duty Manager
Lords Plaza Surat
11.2024 - 12.2025
Front Office Executive
Lemon Tree Hotels
05.2023 - 11.2023
Front Office Executive
Royal Orchid Hotel (Regenta Place)
03.2022 - 05.2023
Front Desk Executive
Classio By DLS Hotel's & Resort
10.2021 - 03.2022
Front Office Supervisor
Mahindra Holidays
02.2019 - 10.2021
Front Office Assistant
Treebo Hotels Pearl Avenue
02.2018 - 02.2019
Bachelor of Arts -
MBPG Collage.
04.2001 -
Mangamnet Diploma - Tourism And Hotel Management
FHIM
04.2001 -