Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Arjun Vashisht

Network Specialist
Delhi

Summary

  • 11 years of expertise in network implementation, administration and troubleshooting.
  • Worked on various Network Technologies. Background includes hands-on experience, specializing in Cisco Environment in Data Center Technologies and SDN.
  • Been a part of CEO team (Center of Excellence) worked on multiple project on-boarding engagements and implementations.

Overview

11
11
years of professional experience
3
3
years of post-secondary education
4
4
Certifications

Work History

Technical Consulting Engineer

Cisco
Banglore
08.2019 - Current
  • Delivering High Touch support to Cisco's premium customers.
  • Ownership of critical issues through working with the TAC case owner and development engineering on a replication or verification and communicating updates.
  • Handling customer escalations by taking critical issues on high priority.
  • Support services include troubleshooting & fixing network outages, expedited resolution to the high severity cases.
  • Ensuring the customer delivery experience is smooth and retaining them by meeting up NPS targets.
  • Coordinating with different BUs like Development, Advanced Services, FTS, Operations etc.
  • Providing proactive support by identifying vulnerabilities in customers' network and providing BTF (Beyond the Fix) support.
  • Conducting internal war rooms to discuss critical cases.
  • Mentoring new joinees in the team, helping then with process on-boarding and technical trainings.
  • Understanding the developmental details of Cisco products (both hardware and software) like ACI & Nexus Datacenter switches.

Sr.Support Engineer

Telus International
Nodia
02.2016 - 08.2019
  • Being a part of COE Team (Center of excellence) leading new projects technically from Datacenter and Virtualization front.
  • Applied critical path method (CPM) to project planning, reducing dependencies and shortening overall completion timeframes.
  • Managed engagement risks by performing Team's QA and rectifying issues for better customer's experience.
  • Identified issues, analyzed information and provided solutions to problems.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Participated in team-building activities to enhance working relationships.
  • Generated ideas in bringing technology solutions to business problems, administration and configuration service troubleshooting.
  • Worked on various platforms for, IOS upgrade and implementation of (Nexus 7K, 5K, 2K, ASR series routers, Catalyst switches (6500, 4500X, 4948, 3560X, 3750, 3850) in datacenter environment.
  • Analyze and Troubleshoot Network Performance issues.
  • Implementation of fully redundant LAN and WAN setup for new remote sites.
  • Responsible for implementing network related projects as well as configuring and maintaining various network devices.
  • Assigned the responsibilities of evaluating and selecting enterprise’s networking hardware.

Network Support Engineer

CTSC
Delhi
08.2011 - 07.2015
  • Diagnosed network problems involving combination of hardware, software, power and communications issues.
  • Managing and scheduling complex customer changes that are related to Network optimization projects.
  • Configuring and planning installation of various network devices and services (e.g., routers, switches, Wireless devices)
  • Provide support, coordination and collaboration with Infrastructure teams for any IT system upgrades, changes and implementation of network services (WAN, WLAN, LAN, VoIP & Load balancer)
  • Preventive maintenance and documentation of the network inventory spread across all Datacenters.
  • Maximizes network performance by monitoring performance; troubleshooting network problems and outages; scheduling IOS/hardware upgrades.
  • Respond to reported connectivity issues and work with server and application team to resolve it.
  • Managed STP, HSRP, VTP in switching domain
  • Troubleshoot all networking problems to ensure minimum downtime and maximum availability of network.
  • Configuring, maintaining and troubleshooting Cisco routers and switches.
  • IOS up gradation in Cisco devices and vulnerabilities assessment.

Education

MBA - Information Technology

Sikkim Manipal University
Manipal
02.2014 - 09.2016

Skills

Troubleshooting and Implementation of Network Technologies

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Certification

CCIE Written

Timeline

Technical Consulting Engineer

Cisco
08.2019 - Current

Sr.Support Engineer

Telus International
02.2016 - 08.2019

MBA - Information Technology

Sikkim Manipal University
02.2014 - 09.2016

Network Support Engineer

CTSC
08.2011 - 07.2015

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Arjun VashishtNetwork Specialist