Summary
Overview
Work History
Education
Skills
Current Role
Additional Information
Training
Primaryskills
Languages
Timeline
Generic

Arjun Yerva

Pune

Summary

Worked as a servicenow administrator for 1.5 Year in Scania IT services.

Experience on ServiceNow ITSM and ITOM.

Accomplished BMC Remedy developer with a proven track record at Volkswagen IT Group Services, specializing in BMC Remedy ITSM 8.x & 9.x customization and support. Expert in integrating ARS applications and a certified ServiceNow Administrator. Demonstrates strong leadership in managing teams and excels in communication, ensuring project success and client satisfaction.

Overview

11
11
years of professional experience

Work History

ServiceNow Administrator

Scania
Pune
02.2024 - Current
  • Worked on different configuration, UI policies, Client scripts, Business Rules.
  • Worked on discovery using horizontal prob and network patterns, created records in cmdb.
  • Imported data into new ServiceNow platform which was extracted from BMC Remedy Tables/schema.
  • Enhancing and customizing the servicenow Platorm

Senior BMC remedy developer

Volkswagen IT Group Services
Pune
12.2021 - Current
  • Project Name: Volkswagen IT Group Services
  • Client Name: Telstra
  • Team Members: 14
  • Employment Type: FullTime Project

Technical Lead – BMC Remedy Digital workplace advance developer

HCL Technologies
Bangalore
08.2019 - 12.2021
  • Project Name: Telstra
  • Client Name: Telstra
  • Team Members: 16
  • Employment Type: FullTime Project

L3 support, upgrade and customizations

Bangalore
01.2017 - 05.2019
  • Various customizations in ITSM modules
  • Managing bulk uploads of CI’s
  • Handling and troubleshooting the issues in ARS and ITSM
  • It includes all modules IM, PM, CM, SRM and asset
  • Integrating ARS application to other applications using Web Service
  • Project Name: BMC remedy Support L3
  • Client Name: Airbus
  • Team Members: 16
  • Employment Type: FullTime Project
  • Project Location: Offsite

Other

Wipro
Pune
12.2014 - 11.2016
  • Company Overview: Wipro is using BMC Remedy 8.1 Remedy On Demand (ROD) environment for their client Novartis
  • Various customizations in ITSM modules
  • Managing bulk uploads of CI’s
  • Handling and troubleshooting the issues in ARS and ITSM
  • It includes all modules IM, PM, CM, SRM and asset
  • Integrating ARS application to other applications using Web Service
  • Wipro is using BMC Remedy 8.1 Remedy On Demand (ROD) environment for their client Novartis
  • Project Name: Novartis
  • Client Name: Novartis
  • Team Members: 14
  • Employment Type: fullTime
  • Project Location: Wipro (Pune)

Other

Dell
06.2014 - 12.2014
  • Requirement gathering and analysis of customer needs and process
  • Creation of complex SRD’s
  • Customized approval as per business need’s
  • SRD’s import export and creation of deployable application
  • Deployment to UAT and PROD
  • Provide end user
  • Project Name: Dell SRM
  • Client Name: Dell
  • Team Members: 6
  • Employment Type: fullTime
  • Project Location: vyomlabs
  • Project Description: Replace existing application New Hire Logistics developed in Microsoft SharePoint with BMC Remedy SRM 8.1 along with existing application features

Education

MCS - Computer

Pune University

Skills

  • ServiceNow Administrator Certified
  • Worked on ITSM and ITOM
  • BMC Remedy Development
  • BMC Remedy AR System applications support and development
  • Experience in Working in Windows Environment
  • Completed ITIL certification
  • Hands on experience on ITSM 8x, and above versions
  • Good Team Player with Good Communication Skills

Current Role

ServiceNow Developer

Additional Information

1.5 year Experience in ServiceNow(Latest)

9 years of Experience in BMC Remedy

Training

  • ITIL V3 Foundation
  • ServiceNow Admininistrator
  • ServiceNow ITOM and ITSM
  • BMC Remedy Action Request System Administration
  • BMC Remedy ITSM Installation and Configuration

Primaryskills

  • ServiceNow Developer.
  • BMC Remedy AR System applications support and development
  • BMC Remedy ITSM 8.x & 9.x application Customization, Configuration and Support
  • BMC Digital Workplace advance developer
  • BMC Remedy Smart Reporting

Languages

Telugu
First Language
English
Intermediate (B1)
B1
Hindi
Intermediate (B1)
B1
Marathi
Intermediate (B1)
B1

Timeline

ServiceNow Administrator

Scania
02.2024 - Current

Senior BMC remedy developer

Volkswagen IT Group Services
12.2021 - Current

Technical Lead – BMC Remedy Digital workplace advance developer

HCL Technologies
08.2019 - 12.2021

L3 support, upgrade and customizations

01.2017 - 05.2019

Other

Wipro
12.2014 - 11.2016

Other

Dell
06.2014 - 12.2014

MCS - Computer

Pune University

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Arjun Yerva