Arjun H N
Summary
Proactive Product Specialist with advanced problem-solving skills and technical aptitudes. Effective at working independently and as a contributing member of a team. Talented in day-to-day product management and financial analysis. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
2
2
years of professional experience
Work History
Product Specialist
BYJU's - The Learning APP
07.2022 - Current
- Researched product's technical specifications and accurately communicated information.
- Continually expanded knowledge of current technologies to meet up for product line.
- Assisted with demonstrations for Byju's learning app to showcase functionality.
- Created database of all equipment models and serial Numbers.
- Liaised between customers and manufacturing to design new product.
- Patched software and installed new versions to eliminate security problems and protect data.
- Installed, configured and maintained computer systems and network connections.
- Researched and identified solutions to technical problems.
- Logged phone numbers and email addresses to contact customers for follow-ups.
- Helped streamline repair processes and update procedures for support action consistency.
- Tested new software and hardware prior to deployment.
- Installed and configured operating systems and applications.
- Generated reports to track performance and analyze trends.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Created user accounts and assigned permissions.
- Offered assistance in implementing and developing training programs.
- Monitored system performance to identify potential issues.
Education
Electronics And Communications Engineering
Dayananda Sagar University
Bengaluru, India06.2022
Skills
- Product Demonstrations
- Campaign Management
- PPAP Submissions
- Product Lifecycle Management
- Requirements Gathering
- Business Analysis
- Product Training
- Outstanding interpersonal skills
- High technical skills
- Mastery of data collection
- Product positioning
- Database Management
- Product Launches
Languages
Hindi
Bilingual or Proficient (C2)
Kannada
Bilingual or Proficient (C2)
Telugu
Bilingual or Proficient (C2)
Tamil
Intermediate (B1)
English
Bilingual or Proficient (C2)
Timeline
Product Specialist
BYJU's - The Learning APP
07.2022 - Current
Electronics And Communications Engineering
Dayananda Sagar University