Summary
Overview
Work History
Education
Skills
Accomplishments
Competency
Languages
Timeline
Generic

Sai Rohith Karuneegar Ramesh

Summary

To work in a challenging professional environment and there by utilize my talents, skills and analytical abilities to build my career in a growing organization that will provide exciting opportunities to hone my skills and become an asset for the organization.

Overview

3
3
years of professional experience

Work History

Product Specialist

Freshworks
Chennai
08.2022 - 03.2024
  • Freshworks creates cloud-based software solutions for businesses. The company has a product suite ranging from sales CRM software to recruitment tools and customer-support helpdesk software.
  • Worked under the product called 'Freshservice', an ITSM tool among various products.
  • Handled customers from diverse regions including North America, Europe, India, and Australia.
  • Managed low tier customers (0 to 500 MRR) initially and swiftly progressed to overseeing Enterprise clients (greater than 10K MRR).
  • Created reports for team metrics and monitored them consistently throughout the month.
  • Tracked trending issues and prepared reports for supervisory team to address repeated concerns.
  • Mentored new team members to foster their professional development within the organization.
  • Delivered exceptional service and support to renowned brands including Charlotte Tilbury, Bella Canvas, and Red Global.
  • Received the Boss Baby Award and Employee Spotlight awards for outstanding performance and dedication during tenure at Freshworks.
  • Addressed customer complaints regarding products, offering solutions that fostered loyalty.

Marketing Intern

We Define Net
Chennai
03.2021 - 09.2021
  • It was a digital marketing start-up company where they will create mobile apps or websites for clients
  • In my role as a marketing Intern, I effectively handled client accounts and addressed their inquiries.
  • Will meet the clients regarding the apps or the website designs and convey them to the software team.
  • Participated in brainstorming meetings to develop new slogans, advertisements, and marketing outlets for rebranding efforts.
  • Monitored social media platforms and ran performance and engagement analyses to inform optimization strategies.
  • Analyzed data from marketing campaigns to identify trends and areas for improvement.
  • Analyzed industry trends and customer demands, resulting in the creation of effective pricing strategies.
  • Collected and analyzed consumer data for product preference analysis.

Education

B.E. - Computer Science

Rajalakshmi Engineering College
Chennai
06-2022

HSC -

Velammal Matriculation Higher Secondary School
Chennai
04-2018

Skills

  • Product Demonstrations
  • Campaign Management
  • Requirements Gathering
  • Customer Engagement
  • Product Lifecycle Management
  • Business Analysis
  • Python
  • SQL
  • HTML
  • CSS
  • Power BI
  • Tableau
  • Freshservice
  • Freshdesk
  • Freshworks CRM
  • Microsoft Office tools
  • Adobe
  • Figma
  • Problem solving
  • Customer facing
  • Flexibility
  • Troubleshooting
  • Organizational skills
  • Creative thinking
  • Critical thinking
  • Emotional Intelligence
  • Time Management
  • Decision Making

Accomplishments

  • Employee Spotlight (09/2023) - Awarded for my outstanding performance in Freshworks Support.
  • Boss Baby award (04/2023) - Awarded the Boss Baby award in my company since I performed and ranked 1st among the new joiners.
  • Best Paper award(04/2022) - At EDGE International Conference at Rajalakshmi Engineering College.
  • GUVI(09/2020) - Certified for participation in the 'The Guinness world record event- of build face recognition application using python 'course, by GUVI.
  • 1st place in Ideathon (07/2020) - At 'ALT+TECH+TAB' conducted by Shree Venkateshwara college of Engineering.
  • Best Presenter (09/2019) - At Technocrats'19 conducted by Rajalakshmi Institute of Technology.

Competency

  • Communication: Build strong relationships with clients by understanding their concerns & provided an optimal creative solution to help them.
  • Team Player: Strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times.
  • Customer Focus: Show a positive attitude and take responsibility for ensuring customers receive an excellent experience.

Languages

English
Proficient (C2)
C2
Tamil
Proficient (C2)
C2

Timeline

Product Specialist

Freshworks
08.2022 - 03.2024

Marketing Intern

We Define Net
03.2021 - 09.2021

B.E. - Computer Science

Rajalakshmi Engineering College

HSC -

Velammal Matriculation Higher Secondary School

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Sai Rohith Karuneegar Ramesh