ARKA GHOSH
KOLKATA
Summary
A dynamic and results-driven professional with a proven track record of excelling in leadership roles, I am passionate about fostering collaboration, driving team performance, and achieving collective goals. As a dedicated team leader, I thrive in fast-paced environments where I can leverage my exceptional communication, organizational, and motivational skills to inspire my team members towards excellence
Overview
8
8
years of professional experience
Work History
CIO SUCESS MANAGER
TABLT (ZENO HEALTH)
West Bengal
10.2023 - Current
- Developed and maintained relationships with existing and prospective franchisees.
- Conducted research on the competitive landscape to identify areas of opportunity for growth.
- Coordinated with internal departments to ensure compliance with applicable laws and regulations governing franchising activities.
- Provided training and support to new franchise owners on operational procedures and best practices.
- Resolved customer complaints regarding sales and service.
Senior Relationship Manager
SPINNY (Valuedrive technologies pvt.ltd
Kolkata
02.2021 - 10.2023
- Developed and implemented strategies to increase sales performance.
- Conducted regular meetings with team members to review goals and objectives.
- Monitored daily sales activities and provided feedback to team members.
- Established standards of excellence in customer service, product knowledge, and communication skills.
- Managed inventory levels to ensure availability of products.
- Built repeat customer base by driving excellent loyalty program and data capture.
Relationship Manager
NEXA (Beekay auto pvt.ltd)
Murshidabad
03.2020 - 02.2021
- Assisted customers in selecting a vehicle by taking them on test drives, explaining features, and comparing different models.
- Prepared sales contracts, explained warranties and services, and discussed financing options with customers.
- Educated customers about product specifications and benefits of purchasing from dealership.
- Maintained detailed records of all sales transactions for inventory control purposes.
- Monitored stock levels of vehicles available for sale at dealership.
Finance Quadinator
MAHINDRA (MS Motors)
Berhampore
07.2018 - 02.2020
- Managed accounts payable and receivable functions to ensure timely payments of invoices and collections of receivables.
- Established internal controls over accounting processes to ensure accuracy in reporting results.
- Developed and implemented financial forecasting models to assess future business performance.
- Conducted due diligence on potential investments and acquisitions of companies.
Relationship Manager
NEXA (Premier carworld pvt.ltd)
Kolkata
06.2017 - 06.2018
- Developed and implemented strategies to meet sales quotas.
- Analyzed customer feedback to identify areas of improvement in product offerings.
- Gathered data on competitors' pricing, products, and promotional activities.
- Maintained accurate records of customer interactions and transactions.
- Conducted market research to identify industry trends and customer needs.
- Provided personalized service to build relationships with customers.
Relationship Manager
HYUNDAI (Mukesh hyundai)
Kolkata
04.2016 - 05.2017
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Conducted inventories on a regular basis to track stock levels.
- Demonstrated product features and benefits for customers' needs.
- Developed promotional strategies to increase sales volume.
Education
Diploma in Automobile - Automotive Engineering
GEORGE TELEGRAPH
KOLKATA08-2017
Bachelor of Arts - English Literature
KALYANI UNIVERSITY
Berhampore03-2016
Skills
- Strategic Planning
- Quality Control
- Business Intelligence
- Cost savings
- Performance Improvement
- Innovation management
Languages
Bengali
First Language
Hindi
Proficient (C2)
C2
English
Proficient (C2)
C2
Timeline
CIO SUCESS MANAGER
TABLT (ZENO HEALTH)
10.2023 - Current
Senior Relationship Manager
SPINNY (Valuedrive technologies pvt.ltd
02.2021 - 10.2023
Relationship Manager
NEXA (Beekay auto pvt.ltd)
03.2020 - 02.2021
Finance Quadinator
MAHINDRA (MS Motors)
07.2018 - 02.2020
Relationship Manager
NEXA (Premier carworld pvt.ltd)
06.2017 - 06.2018
Relationship Manager
HYUNDAI (Mukesh hyundai)
04.2016 - 05.2017
Diploma in Automobile - Automotive Engineering
GEORGE TELEGRAPH
Bachelor of Arts - English Literature
KALYANI UNIVERSITY
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