Summary
Overview
Work History
Skills
Certification
Timeline
Education
Manager

Arkadeep Chatterjee

Lead Business Analyst
Homebush

Summary

Overall 10 years of experience in multiple locations including India, Australia and UAE performing assessing business automation opportunities, creating use cases, process design documentation and business value cases using structured business analysis tools, techniques and Agile methodologies to ensure that automation solutions are delivered and successfully meet the business expectations and business value. Clients ( Commonwealth bank of Australia, Rabobank,ASB , Bank west and Standard charted bank).

Overview

7
7

Years of Pega Business Analysis

3
3

Scrum master

Work History

Senior Pega Business Analyst

Infosys Technologies (Australia) Pty. Limited
Sydney, NSW
10.2022 - Current
  • Leading end to end Pega implemenenation project,
  • Determined areas for improvement and implemented processes to alleviate problems.
  • Gather, translate and simplify understand client requirements and assist the sales team with presales documentations (quotations/ proposals/ presentations/ case studies.
  • Review, analyze, and scope out customer business requirements and logic for projects and draw up technical documents.
  • Managed monetary transactions with perfect accuracy, which elevated customer satisfaction ratings.

Lead Business Analyst

HCL Technologies
Bengaluru, Karnataka
02.2022 - 10.2022
  • Partner with multiple stakeholders to develop high quality deliverables across all phases of project (from identifying and defining process flows and use cases to user acceptance testing)
  • Leverage industry experience to consult and influence client's direction
  • Facilitated various Agile processes such as Iteration / Release Planning, Backlog Refinement, Retrospective, Sprint Review, Daily Stand-up
  • Driven Pega DCO sessions
  • Support Account Executives, Engagement Leaders (ELs) and Practice Leaders (PLs) in pursuit of new opportunities in solution conceptualization

Senior Technical Business Analyst

PricewaterhouseCoopers - Service Delivery Center (PwC SDC)
Bengaluru, Karnataka
02.2020 - 01.2022
  • Actively involved in evaluating different business processes, anticipating requirements, uncovering areas for improvement, and implementing solutions.
  • SME from Technical team for developing various automation solutions using RPA (UI path ) Azure platform tool.
  • Involved in RCA, debugging and triaging of defects raised by QA team.
  • Actively participate in different scrum ceremonies e.g. daily standup's backlog grooming, sprint planning, retrospective sessions and sprint demos.
  • Effectively communicated projects insights and plans to cross-functional team members and management/leadership.
  • Saved Cost by implementing cost-saving initiatives that addressed long-standing problems
  • Increased customer satisfaction by resolving product issues

Pega Business Architect

Aaseya IT Services Pvt. Ltd
09.2019 - 01.2020
  • Worked as Functional lead to configure required business rules in centralized rule repository
  • Lead and assist with identifying and defining process flows and user interfaces during Direct Capture of Objectives (DCO) sessions with Operations business units
  • Acted as Subject Matter Expert on corporate initiative to retire tables used by claims system.
  • Provided consulting on Pega BPM product capabilities and functionality.
  • Identified conflicting system integration issues of moderate to complex nature and recommend alternative solution.

Pega Business Architect

HCL Technologies
11.2014 - 05.2019
  • Wrote and revised business requirements document with client, assigned
    technical team and managers until client sign-off was obtained.
  • Validated XML /Jason mappings between upstream and downstream systems
    based on business requirements.
  • Created and executed scripts based on requirements and circulated results for
    sign-off.
  • Trained operational team Selected to support quarterly system
    implementations.
  • Prepared status reports and conducted meetings reflecting project progress.
    Identified conflicting system integration issues of moderate to complex
    nature and recommend alternative solution

Skills

Pega business analysis v 84,83,74

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Certification

Certified Pega Business Architect

Timeline

Appian Business Architect

12-2022

Camunda Business Architect

12-2022

Senior Pega Business Analyst

Infosys Technologies (Australia) Pty. Limited
10.2022 - Current

Lead Business Analyst

HCL Technologies
02.2022 - 10.2022

Certified Scrum Master

12-2021

Certified Scrum Product Owner

03-2021

Certified Pega Business Architect

02-2021

Senior Technical Business Analyst

PricewaterhouseCoopers - Service Delivery Center (PwC SDC)
02.2020 - 01.2022

Pega Business Architect

Aaseya IT Services Pvt. Ltd
09.2019 - 01.2020

Pega Business Architect

HCL Technologies
11.2014 - 05.2019

B.Tech - 7.25 CGPA

West Bengal University of Technologies, Btech, ECE
05.2009 - 2013.05

Senior Secondary - 69%

Dev Sangha National School
04.2005 - 2007.04

Secondary Education - 65.6%

Modern Public School
03.1994 - 2005.04

Education

B.Tech - 7.25 CGPA

West Bengal University of Technologies, Btech, ECE
Durgapur, WB
05.2009 - 2013.05

Senior Secondary - 69%

Dev Sangha National School
Deoghar Jharkhand
04.2005 - 2007.04

Secondary Education - 65.6%

Modern Public School
Deoghar Jharkhand
03.1994 - 2005.04

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Arkadeep ChatterjeeLead Business Analyst