Arkaprava Sen

Leading a team for all Software Asset Management related operations for the client estate on a global level for one of the largest FMCG Conglomerate organization. Responsibilities include:

• Manage a team of resources to control the distribution and inventory management of licenses

• Manage service requests and SAM related incidents on tools like Remedy and ServiceNow

• Manage internal audits for major publishers for renewals and True-ups and aim towards cost optimization with reduced license spend

• Maintain sanity across the client estate:

- Retire legacy products Migrate to the latest versions available

- Renew due maintenance contracts

- Update catalogues with end of life and end of support products

- Report non compliance and recommend mitigation methods

• Managing entitlements for all publishers utilizing the entitlement management module in FNMS

• Handle end to end discussion as the primary consultant to the client in case of external publisher audits

• Formulated multiple pro-active license management strategies

and monitored them via a monthly compliance report in the form of a Power BI dashboard

• Manage end to end contract discussion, negotiation and procurements for multiple publishers

• Manage distribution and procure licenses in silos for new demands

• Maintain a repository for software imposing a security threat across the estate and restricting their usage

• Sanitize the internal app store regularly by updating newer version software packages and retiring software packages for older versions which would have reached end of support or end of life

• Currently working with the innovation team to manage automated uninstallation using tools like Atternity

In addition to the above responsibilities, I also contribute across multiple other clients and has an expertise in publishers like Oracle, Microsoft, Siemens, Adobe, Autodesk etc.

Currently I have created an automated Chatbot leveraging the Google Cloud Platform Service - Dialogflow. I plan to implement this as a service desk agent that will respond to the relevant SAM queries

In my previous roles in this organization, I have worked with clients who are major software publishers. I have worked as an external auditor on client customers across India. Have handled end to end audits, discussions and closures basis the audit reports

Job responsibilities included conducting script based/manual screenshot based enterprise audits on behalf of major software publishers across India.