Arkon Pradhan

Accenture India Limited

03.2024 - Current

Worked on administrative requests: performed deep RCA on bugs and defects, partnered with business users to clarify requirements while delivering advanced reporting and dashboards, and wrote process documents for business processes within the org.
Data: ensured data quality and management while enforcing standards, and performed regular data updates when requested and configuration functions; ensured data quality and management through standards enforcement and regular updates.
Managed configuration requests, including user management (roles/profiles, permission sets, permission set groups), Change Set deployments, and minor code changes when needed to deliver actionable Salesforce solutions.
Closed approximately 40 SMAX tickets per month, and 80% of requests within 5 business days, with 0 SLA breaches on all requests to date.
Identified and remediated two major defects via structured RCA, including a critical data-quality gap in required fields, and routinely executed data cleanup/update requests to improve completeness and accuracy.
Refactored and built 20 process automations across Salesforce Flows, email alerts, and workflow rules to improve process reliability.

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