Summary
Overview
Work History
Education
Skills
Certification
Projects
Websites
Timeline
Generic

Ijaz Ahamed M

Ramanathapuram

Summary

Salesforce Certified Developer with 4 years of experience delivering scalable, enterprise-grade solutions across Sales, Service, and Commerce Cloud. Specialized in designing event-driven architectures, secure data models, and integrating Salesforce with external systems like AWS S3 and REST APIs.

Expert in building Digital Experience–based applications that enable seamless collaboration between external and internal users, leveraging Platform Events, Apex callouts, and custom messaging frameworks. Proficient in Apex, Lightning Web Components (LWC), Flows, and CI/CD pipelines using Gearset and Bitbucket.

Holds 6 Salesforce certifications, demonstrating deep platform expertise and a strong commitment to continuous learning. Known for delivering high-performance, secure, and user-friendly solutions that align with business goals and technical best practices.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Packaged App Development Senior Analyst

Accenture
Chennai
10.2024 - Current
  • Architected and developed a real-time Salesforce chat platform connecting external Digital Experience users with internal Salesforce users, while also delivering multiple enterprise-grade Salesforce solutions across Sales, Service, and Commerce Cloud. Owned the end-to-end architecture, development, and deployment lifecycle, including integrations, event-driven messaging, and CI/CD through Gearset and Bitbucket.
  • Architected and delivered a custom real-time chat application on Salesforce, enabling secure communication between external and internal users.
  • Designed a scalable messaging framework with Platform Events, custom wrappers, and polling logic to simulate instant updates while maintaining governor-limit safety.
  • Implemented AWS S3 file storage integration via Apex callouts, allowing large-file uploads directly from Salesforce, while reducing storage costs.
  • Built deferred file upload and synchronization logic, ensuring that chat messages and attachments remain consistently aligned.
  • Developed the end-to-end system architecture (Conversations, Participants, Messages), covering data models, event flows, and external user interactions.
  • Enhanced Digital Experience usability by embedding chat within the site, providing customers and partners with real-time support, integrated with CRM data.
  • Configured Sharing Sets to provide controlled access for external users, ensuring security and compliance, while enabling collaboration.
  • Delivered deployments through Gearset and Bitbucket, ensuring efficient version control, automated validations, and error-free releases.
  • Successfully delivered a secure, scalable chat solution that bridged external and internal Salesforce communications — functionality not natively available.
  • Reduced storage costs by offloading large file management to AWS S3, while maintaining seamless Salesforce integration.
  • Established a reusable architecture blueprint for real-time collaboration solutions within Salesforce.

Senior Systems Engineer

Infosys
Chennai
11.2023 - 10.2024
  • Developed and maintained Salesforce integrations and web services, resulting in a reduction in data silos, and an increase in data visibility.
  • Participated in Salesforce release management and testing, resulting in a reduction in deployment errors, and an increase in system uptime.
  • Designed and developed Digital Experience (DX) sites as a seasoned Salesforce developer. Demonstrated proficiency in Salesforce development methodologies, specializing in Apex programming, Aura Components, and Lightning Web Components (LWC). Implemented customized solutions for Salesforce Communities and Lightning Experience.
  • Successfully integrated with third-party systems using RESTful APIs, and excelled in front-end development with HTML, CSS, and JavaScript, prioritizing responsive design and user experience (UX) within Agile methodologies.

Systems Engineer

Infosys
Chennai
11.2021 - 11.2023
  • Developed and maintained Salesforce data architecture, including custom objects, fields, page layouts, record types, and validation rules, resulting in data accuracy and a decrease in data duplication.
  • Organized fields, custom links, related lists, and other components on record detail and edit pages by creating page layouts and search layouts.
  • Implemented object-level, field-level, and record-level security.
  • Designed and implemented a custom security model, including profiles, roles, sharing rules, permission sets, and permission set groups, resulting in an increase in data security and a decrease in data breaches.
  • Trained and supported end users on Salesforce functionality, resulting in an increase in user adoption and a decrease in support tickets.
  • Created and maintained reports and dashboards to track key performance metrics, resulting in an increase in sales team productivity.
  • Developed and implemented custom workflows and triggers, resulting in a reduction in manual data entry, and also increasing data accuracy.
  • Developed and maintained Salesforce customizations, including Visualforce pages and Apex classes, resulting in an increase in system functionality and user satisfaction.
  • Designed custom pages with the help of Aura and LWC, associated with the Salesforce platform, to perform various DML activities as well as design activities.
  • Developed approval process, assignment rules, auto-response rules, escalation rules, public groups, and queues as per the client and application requirements on the Service Cloud.

Education

Bachelor of Engineering - Civil Engineering

PSNA College of Engineering And Technology
Dindigul
04-2021

Skills

  • Salesforce Administration
  • Salesforce Development
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Salesforce Commerce Cloud
  • Salesforce B2B commerce
  • Salesforce Apex programming
  • Salesforce Aura Components
  • Salesforce Lightning Web Components
  • Salesforce Integration
  • Salesforce Workflow Automation
  • Salesforce Data Management

Certification

  • Salesforce Certified Platform Administrator
  • Salesforce Certified Platform Administrator II
  • Salesforce Certified Platform Developer
  • Salesforce Certified Omnistudio Developer
  • Salesforce Certified Platform Foundations
  • Salesforce Certified AI Associate

Projects

Real-Time Salesforce Chat Platform for External-Internal Collaboration

Architected and developed a custom real-time chat platform on Salesforce, enabling secure and scalable communication between external Digital Experience users and internal Salesforce users—functionality not natively supported by the platform.

Key highlights include:

  • End-to-end architecture and development of Conversations, Participants, and Messages objects to support structured communication.
  • Real-time messaging framework leveraging Platform Events, custom Apex wrappers, and optimized polling logic to simulate instant updates while adhering to Salesforce governor limits.
  • AWS S3 integration via Apex callouts for handling large file uploads, significantly reducing Salesforce storage costs.
  • Deferred file upload and synchronization logic to maintain consistency between messages and attachments.
  • Embedded chat interface within Digital Experience sites, enhancing user engagement and CRM data integration.
  • Robust access control using Sharing Sets to ensure secure communication for external users.
  • CI/CD pipeline implementation using Gearset and Bitbucket for streamlined automated deployments and version control.

Websites

Timeline

Packaged App Development Senior Analyst

Accenture
10.2024 - Current

Senior Systems Engineer

Infosys
11.2023 - 10.2024

Systems Engineer

Infosys
11.2021 - 11.2023

Bachelor of Engineering - Civil Engineering

PSNA College of Engineering And Technology

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Ijaz Ahamed M