RAGHAVENDRA REDDY
Hyderabad
Overview
5
5
years of professional experience
1
1
Certification
3
3
Languages
Summary
Salesforce Developer with 5+ years of experience in Apex, LWC, Flows, Sales Cloud, Experience Cloud, Health Cloud, and Agentforce. Skilled in Salesforce development and deployments, release management, testing, and code optimization with hands on experience leveraging GenAI tools like Agentforce Vibes and Claude Code.
Work History
PACKAGED APP DEVELOPMENT SENIOR ANALYST
ACCENTURE - PROJECT: REGENERON EXPERIENCE CLOUD
Hyderabad, India
10.2025 - Current
- Configured and optimized Experience Cloud Site Builder for multiple sites, managing scripts, page structures, and security and privacy settings to enhance site functionality and compliance.
- Modernized and standardized font implementations across 40+ Experience Cloud sites using Agent force Vibes, improving consistency and accelerating development.
- Developed and enhanced data forms for patients and HCPs across multiple Experience Cloud sites, supporting streamlined data capture and user experiences.
- Managed Salesforce DevOps deployments across Dev, QA, UAT, and Production environments, ensuring seamless promotion and validation of metadata and data for successful release coordination.
- Executed over 10 deployments per day utilizing Change Set, Gearset, Workbench, VS Code, Bitbucket, and Jenkins to ensure effective environment management.
- Executed comprehensive post-production unit testing of Experience Cloud sites, validating functional scenarios to ensure quality and stability of releases.
- Optimized Apex code for performance, security, and maintainability according to ATHR rules, enhancing overall system reliability.
- Hands on experience on Jira boards, Service now, Confluence pages.
- Designed and configured AI Agents with structured Topics, Instructions, and Suggested Replies for guided conversations.
- Built custom Apex Actions to fetch real time data from Salesforce objects and external sources for agent responses.
- Implemented record identification logic using mandatory fields to personalize agent interactions.
- Worked on prompt design and instruction tuning to improve agent understanding and reduce fallback responses.
- Implemented Suggested Replies and conversation paths to reduce user input effort.
PACKAGED APP DEVELOPMENT SENIOR ANALYST
ACCENTURE - PROJECT: REGENERON HEALTH CLOUD
Hyderabad, India
10.2024 - 10.2025
- Engineered custom LWC components and Apex controllers to automate patient enrollment and therapy workflows, improving process efficiency.
- Implemented patient lifecycle solutions using Care Plans, Care Teams, and Case Management in Health Cloud.
- Automated consent capture, onboarding, and case processes using Record Triggered and Screen Flows, enhancing operational efficiency.
- Handled over 15 production incidents per day in a regulated healthcare environment with strict SLAs, ensuring rapid resolution.
- Implemented Consent Management and data privacy controls for Patient and HCP records to meet compliance standards.
- Configured sharing rules, roles, and permission sets for secure data access across multiple user profiles.
- Debugged critical issues related to user creation, agreements, and data synchronization to maintain system stability.
- Worked on Adobe templates creation for the patient and HCP portals to enhance UI consistency.
SALESFORCE DEVELOPER - SALES CLOUD
TATA CONSULTANCY SERVICES - Project: DIAGEO
Hyderabad, India
06.2021 - 10.2024
- Collaborated with business users and administrators to define requirements for Salesforce implementation, ensuring alignment with business objectives.
- Managed and executed Salesforce metadata deployments across higher environments using Copado, ensuring accurate and reliable release promotion.
- Responsible for monthly major production releases and establishing a good communication with release team.
- Executed SFDC administrative tasks, including creating profiles, users, roles, permission sets, and field-level security.
- Worked closely with business users and administrators to gather the requirements for salesforce implementation.
- Managed monthly major production releases and facilitated clear communication with the release team.
- Worked on SFDC Administrative tasks like creating Profiles, Users, Roles, Permission set, field level security, Account, Custom Fields, Page layouts, Lighting flow, Validation rule, List views, Reports.
- Worked on agile methodology and sprint base work.
- Documented current functionality in Technical Design Documentation (TDD), providing clear reference for development and future enhancements.
Education
M.Tech Integrated - Software Engineering
VIT, VELLORE INSTITUTE OF TECHNOLOGY
Vellore, India01-2021
Skills
- Salesforce Clouds & Platforms: Health Cloud (Care Plans, Care Teams, Case Management, Patient Services), Experience Cloud, AI Chatbot Development, Sales Cloud, Service Cloud
- Salesforce Development: Apex (Classes, Triggers, Controllers, Actions), LWC, Salesforce Flows, SOQL, Apex Code Optimization, Agentforce Vibes, AI Agents
- Salesforce Administration & Configuration: Profiles, Users, Roles, Permission Sets, Sharing Model (OWD, Sharing Rules), Field Level Security, Custom Fields, Page Layouts, Workflow Rules, Validation Rules, List Views, Reports, Data Privacy Controls, Record Identification Logic
- Project Management & Collaboration: Agile Methodology, Sprint Planning, Sprint Demos, Retrospectives, Technical Documentation, Code Reviews, Jira, Story Points, ServiceNow, Confluence
- Salesforce Integration: Apex Callouts, Named Credentials, External Credentials
- DevOps & Deployment Tools: Copado, Gearset, Change Sets, Workbench, Bitbucket, Jenkins, Salesforce Inspector
Certification
- Salesforce Certified Administrator
- Salesforce Certified Platform Developer 1
Accomplishments
- Best Team Award
- Client Appreciation for Production Deployment: Received Appreciation from clients for major release Production deployment within the deployment time window.
LANGUAGES
English
Hindi
Telugu
Timeline
PACKAGED APP DEVELOPMENT SENIOR ANALYST
ACCENTURE - PROJECT: REGENERON EXPERIENCE CLOUD
10.2025 - Current
PACKAGED APP DEVELOPMENT SENIOR ANALYST
ACCENTURE - PROJECT: REGENERON HEALTH CLOUD
10.2024 - 10.2025
SALESFORCE DEVELOPER - SALES CLOUD
TATA CONSULTANCY SERVICES - Project: DIAGEO
06.2021 - 10.2024
M.Tech Integrated - Software Engineering
VIT, VELLORE INSTITUTE OF TECHNOLOGY