Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Armaan M B

Bangalore

Summary

A creative and dedicated professional with one year of experience in customer service. Proactive and results-driven, well-versed in delivering exceptional customer experiences, driving company growth, and implementing effective management and leadership practices. Eager to leverage my skills and knowledge to contribute to an esteemed organization, enhancing its customer satisfaction and operational efficiency.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Executive

Celebi (Virgin Atlantic)
02.2024 - Current
  • Customer service executive, Celebi (VIRGIN ATLANTIC) Bangalore Feb 2023 — Present
  • Working as customer service executive at celebi Airport services India Pvt Ltd, dedicated to Virgin Atlantic Airlines which is a British airline with its head offce in England.
  • I have successfully completed check in training provided by Virgin Atlantic on DCS system.
  • well versed in handling delayed fights, diversion, cancelled fights and misconnecting passengers.
  • Successfully Competed documentation training provided by the UK and USA consulate offces and well versed in documentation and profling of passengers.
  • successfully completed lost luggage training provided by Virgin Atlantic Airlines.
  • well versed in aircraft turn around function while keeping the safety and security of the airline on priority and following its procedures.

Sales Associate

US Polo
Bangalore
01.2023 - 12.2023
  • Greeted and guided customers, ensuring a welcoming and informative shopping experience
  • Offered precise information on product features, pricing, and after-sales services
  • Assisted customers in selecting products that best met their needs and preferences
  • Contributed to increased sales and customer satisfaction by delivering exceptional customer service
  • Implemented sales strategies to achieve and exceed store targets

Sales and Marketing Intern

ITC Limited
01.2022 - 03.2022
  • Supported the sales and marketing team in strategizing and executing campaigns
  • Assisted in market research, product promotion, and customer outreach efforts
  • Contributed to improving brand awareness and customer engagement

Education

Bachelor of Business Administration - Aviation Management

Presidency University
Bangalore
01.2023

Skills

  • Team Management
  • Interpersonal Skills
  • Customer Relationship
  • Quick Learner
  • Complaint Handling
  • Adaptability
  • Problem Solving

Certification

  • Excellent Customer Service Certification
  • Excellent Check-in
  • Virgin Atlantic Operations

Languages

  • English
  • Hindi

Timeline

Customer Service Executive

Celebi (Virgin Atlantic)
02.2024 - Current

Sales Associate

US Polo
01.2023 - 12.2023

Sales and Marketing Intern

ITC Limited
01.2022 - 03.2022

Bachelor of Business Administration - Aviation Management

Presidency University

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Armaan M B