Arman Singh Mehta
New Delhi
Summary
Seasoned Manager with broad experience in both team leadership and project delivery. Possess strong strategic planning abilities, coupled with the capability to coordinate operational initiatives for maximum efficiency. Proven track record of driving process improvements, enhancing productivity, and implementing innovative solutions. Skilled in building strong relationships across all levels of an organization to achieve business goals.
Overview
8
8
years of professional experience
Work History
Manager - Collections
Arthmate Financing India Pvt Ltd
Gurugram
02.2023 - Current
- Experienced in overseeing loan repayment collections for Micro, Small, and Medium Enterprises (MSMEs), business loans, and Supply Chain Finance (SCF) across India. Skilled in coordinating with external tele-calling and field agencies to segment collections based on overdue periods (30, 60, 90 days, etc.). And implement tailored recovery strategies. Proficient in monitoring collection performance, ensuring regulatory compliance, and enhancing communication strategies to boost recovery rates. I analyze collection data to identify trends, assess agency performance, and optimize recovery outcomes while managing delinquencies across diverse portfolios. I collaborate with partners to align collection targets with actual performance, generating comprehensive reports to inform strategic decisions. My analytical approach facilitates daily and monthly assessments of DPD and bucket classifications, driving targeted interventions and operational improvements for increased efficiency and productivity.
- Created monthly reports for senior management summarizing operational performance metrics.
- Established processes to ensure efficient workflow throughout the organization.
Assistant Manager - Collections
Home Credit India Finance Pvt Ltd
Gurugram
04.2019 - 01.2023
- Assisted in developing strategies to increase collections and reduce delinquency.
- Analyzed customer accounts to determine payment plans and appropriate collection actions.
- Developed reports and dashboards to track the progress of collections efforts, delinquencies, and other key metrics.
- Led a team of 2 Assistant Managers, 3 Team Leaders, and 50 Specialists in managing allocations, contract settlements, cash reconciliations, and invoice billings for external collections partners. Conducted weekly staff meetings to motivate and mentor team members, improving professional development and accountability. Implemented strategic hiring recommendations to enhance productivity. Monitored cash intake and deposit records, reducing discrepancies and ensuring accuracy. Oversaw field collections allocations and payment reconciliations, validating monthly payouts from external partners. Collaborated with IT to implement digital tools, replacing physical receipts with an E-Receipt portal, and piloted geo-tracking projects to optimize field executive schedules and routes.
Senior Team Leader - Collections
Home Credit India Finance Pvt Ltd
Gurugram
05.2016 - 04.2019
- Managed a team of Collection Field Executives, overseeing early bucket EMI collections and loan rollbacks across Consumer Durables, Two Wheelers, and Cash Loans, while ensuring compliance with service-level agreements. Drove PTP (Promise to Pay) conversions through effective coordination with the field support team and prompt resolution of customer queries, achieving bucket-wiFocused on minimizing shrinkage and attrition, while fostering clear communication within the team.in the team. Addressed erroneous payment postings and continuously sought efficient methods to enhance performance. Led multiple projects aimed at improving collections and backend support during my tenure at Home Credit.
Education
High School Diploma -
Baba Saheb Ambedkar Institute of Technical Studies
07-2013
Skills
- Strategic Planning
- Project Management
- Cross-Functional Teamwork
- Key Performance Indicators
- Team Leadership
- Performance Management
- Operations Management
- Workforce Management
- Policy Implementation
Affiliations
- Photography
- Console Gaming
Languages
Hindi
First Language
English
Proficient (C2)
C2
Punjabi
Proficient (C2)
C2
Timeline
Manager - Collections
Arthmate Financing India Pvt Ltd
02.2023 - Current
Assistant Manager - Collections
Home Credit India Finance Pvt Ltd
04.2019 - 01.2023
Senior Team Leader - Collections
Home Credit India Finance Pvt Ltd
05.2016 - 04.2019
High School Diploma -
Baba Saheb Ambedkar Institute of Technical Studies
Similar Profiles
NEELAM RajputNEELAM Rajput
Assistant Manager (Partnership & Alliances) at Arthmate Financing India Private LimitedAssistant Manager (Partnership & Alliances) at Arthmate Financing India Private Limited
Ankit SainiAnkit Saini
Senior Manager- Partner Success at Arthmate financing India Private LimitedSenior Manager- Partner Success at Arthmate financing India Private Limited
Neelam RajputNeelam Rajput
Assistant Manager (Alliances & Partnerships) at Arthmate Financing India Private LimitedAssistant Manager (Alliances & Partnerships) at Arthmate Financing India Private Limited