Arminder Singh
Operation Manager
Gurugram
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
7
7
years of professional experience
1
1
Certification
3
3
Languages
Work History
Operations Manager
Peregrine Guarding Services Private Limited
01.2020 - Current
- Managed invoicing and payment processing operations.
- Verified accuracy of billing data and corrected discrepancies.
- Completed and processed purchase orders and customer invoices each quarter.
- Generated daily, weekly and monthly reports for billing department.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Executed vendor setup and payment, administration of bank accounts and account reconciliations.
- Processed invoices and contacted appropriate parties for timely payment receipt.
- Handled account payments and provided information regarding outstanding balances.
- Performed monthly reconciliation of open purchasing orders.
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
- Tracked inventory shipments and prepared spreadsheets detailing item information.
- Negotiated policies and contracts with vendors to achieve optimal pricing and consistent availability.
- Monitored project progress, identified risks and took corrective action as needed.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assessed vendor services for compliance with company policies.
- Analyzed and reported on key performance metrics to senior management.
- Supervised operations staff and kept employees compliant with company policies and procedures
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services
Assistant Manager of Operations
Walsons Services Private Limited
02.2018 - 12.2019
- Developed and maintain operational guidelines for staff.
- Supervised operations team to support operational excellence and excellent customer service.
- Monitored key performance metrics to identify areas for improvement.
- Managed guidelines for calculations for metrics and analysis.
- Produced quality reports formatted in compliance with data quality standards.
- Coordinated monthly meetings to discuss resolutions for exception reporting.
- Identified inefficiencies and risks by monitoring business unit trends and key performance indicators.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
Customer Service Representative Operations
Concentrix Dash Services India Private Limited
09.2016 - 02.2018
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Handled customer inquiries and suggestions courteously and professionally.
Education
PGDBM - Operations Management
Narsee Monjee Institute of Management Studies
04.2001 -
Bachelor of Science - Information Technology
KSOU
04.2001 -
Diploma - Information Technology
RK Institution Of Higher Education
04.2001 -
High School Diploma -
Government Senior Secondary School
04.2001 -
Skills
Financial Management
Performance Monitoring
Organizational Management
Inventory Management
Program Administration
Process Improvement
Performance Reporting
Contract Management
Business Administration
Project Management Abilities
Operational Efficiency
Certification
AED &CPR
Timeline
AED &CPR
10-2023
Operations Manager
Peregrine Guarding Services Private Limited
01.2020 - Current
Assistant Manager of Operations
Walsons Services Private Limited
02.2018 - 12.2019
Customer Service Representative Operations
Concentrix Dash Services India Private Limited
09.2016 - 02.2018
PGDBM - Operations Management
Narsee Monjee Institute of Management Studies
04.2001 -
Bachelor of Science - Information Technology
KSOU
04.2001 -
Diploma - Information Technology
RK Institution Of Higher Education
04.2001 -
High School Diploma -
Government Senior Secondary School
04.2001 -