ARNAB BAKSI
Kolkata
Summary
With 14 plus years of experience, I specialize in data analysis, process optimization, and project management. Proficient in Waterfall and Agile SDLC methodologies, I excel in crafting comprehensive project plans, directing cross-functional teams, and conducting thorough business analyses. My skills include risk mitigation, API testing, and upholding quality standards to facilitate smooth implementation of business intelligence initiatives. I am committed to converting data into actionable strategies and dedicated to propelling organizational success through my strong business acumen.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Manager
Globe All India Services Ltd
Kolkata, India
07.2025 - Current
- Collaborate with business stakeholders (operations, sales, marketing, finance, customer service) to identify and document business requirements.
- Conduct workshops, interviews, and process walkthroughs with travel agents, suppliers, and system users
- Analyze existing travel workflows (e.g., booking, ticketing, cancellations, refunds, itinerary management) to identify inefficiencies
- Design and document “as-is” and “to-be” business processes using tools like BPMN or Visio.
- Analyze travel sales, customer behavior, and booking trends to generate actionable insights.
- Work with IT/development teams to implement or enhance travel technology systems (e.g., GDS integration, CRM, booking engines, mobile apps).
- Validate system functionalities through UAT (User Acceptance Testing)
- Assist in defining features for travel products such as online booking platforms, dynamic packaging, loyalty programs, or corporate travel tools.
- Work with UX/UI teams to improve booking flow and digital touchpoints
- Participate in product backlog grooming and sprint planning (Agile/Scrum environment.
- (A unit of Yatra online Ltd).
Senior Manager
TCG Digital Solutions Pvt Ltd
Kolkata, India
11.2021 - 06.2025
- Led cross-functional teams and facilitated effective communication among team members, stakeholders, and clients.
- Established clear expectations by delegating tasks and ensuring accountability across the team.
- Developed comprehensive project plans, detailing scope, objectives, deliverables, timelines, and resource allocation.
- Monitored project expenditures and managed resources to ensure adherence to budget constraints.
- Prepared detailed business analyses, including problem identification and GAP analysis.
- Conducted requirements gathering, use case analysis etc.
Senior Associate (Core Team Member)
Indian PAC Consulting Pvt Ltd
Hyderabad, India
01.2021 - 10.2021
- Conducted comprehensive strategic research and digital marketing, enhancing campaign management and statistical decision-making through advanced analytics.
- Executed detailed stakeholder observation and mapping to align with external needs and expectations.
- Led requirement gathering and impact analysis to inform campaign strategies and innovations.
- Designed and conceptualized cutting-edge projects, integrating insights from policy analysis and government regulations.
- Aggregated and analyzed critical information, documents, and strategic rules to drive informed decision-making.
- Developed and produced research outputs and knowledge products to support knowledge management and organizational learning.
- Oversaw a team of 70, facilitating primary and secondary research via In-depth Interviews (IDI) and Focus Group Discussions (FGD) for competitive insights.
- Consulted on brand building, targeted marketing, and promotional strategies while organizing large-scale outreach initiatives.
- Applied psephology techniques for statistical analysis of elections and voting trends, generating predictive models.
- Strategized and executed high-impact ground campaigns, managing extensive operations and cross-functional teams.
- Coordinated with internal units such as PIU, Data Analytics, Digital Communication, and Media to optimize campaign effectiveness.
- Sourced field insights on local civic issues and community aspirations to enhance campaign relevance and engagement.
Business Analyst-Package Specialist, Oracle JD Edwards
IBM India Pvt Ltd
Kolkata, India
10.2019 - 11.2020
- Acted as a business analyst overseeing the implementation of Logistic, Sales, and Procurement modules.
- Successfully deployed JDE 9.2 for FCL, Canada, ensuring seamless integration and functionality.
- Conducted thorough requirement gathering, impact analysis, and preparation of functional specification documents.
- Developed Configuration Workbook, managed setups, and prepared functional design documents.
- Executed functional testing, User Acceptance Testing (UAT), and secured signoff for project deliverables.
- Created Fit-Gap Analysis documents to map proposed solutions in JDE 9.2, including process flow design and functional specifications for new objects.
- Facilitated functional testing and supported users throughout the testing process.
Business Analyst, Oracle JD Edwards
Pernod Ricard India Pvt Ltd
Gurgaon, India
12.2017 - 09.2019
- Analyze and address user requests and ticket resolutions with precision. Prepare and finalize customized user documents tailored to specific needs.
- Simulate real-world scenarios on the JD Edwards platform to validate transaction processes.
- Review and critique functional specification and design documents (non-technical) for accuracy.
- Oversee master data management, including creation and maintenance of product item codes, customer master, vendor master, and employee master.
- Ensure product creation processes and cost roll-up are accurately applied, with appropriate logic and methodology. Implement and enforce process standards, conduct periodic reviews of product masters and address book masters. Maintain detailed records of customer information, including contact details, demographics, billing information, payment terms, and credit limits.
- Track transaction history, including purchases, inquiries, complaints, and service requests through the CTRM module. Provide essential customer details to cross-functional teams (sales, marketing, finance, customer support) for strategy development.
- Adhere to defined process controls and governance to ensure data integrity and consistency. Create and update Bill of Materials and routing as per defined standards.
- Update price masters, taxes, and duties in accordance with established processes. Resolve business-specific issues within acceptable turnaround times (TAT).
Business Analyst (Oracle JD Edwards)
KPIT Technologies Ltd
Noida, India
04.2016 - 11.2017
- Spearheaded JD Edwards Sales and Distribution modules, overseeing Inventory Management, Sales Order Management, and Procurement.
- Demonstrated proficiency in JDE Sales and Distribution functionalities, encompassing Inventory Management, Procurement Management, Sales Order Management, and Advanced Pricing.
- Applied fundamental knowledge of JD Edwards integration with Finance modules such as Accounts Payable and Accounts Receivable, contributing to ERP Project Implementation and Support for diverse clients.
- Contributed to the successful implementation of JD Edwards ERP projects, involving Business Analysis, Process Mapping, Gap Analysis, CRP Script Preparation and Testing, Pre-Go-Live Preparation, Go-Live Activities, and Post-Go-Live Support.
- Prepared comprehensive documentation, including Functional Specifications, AS-IS and TO-BE documents, and detailed scope documents using Flowcharts.
- Attained ORACLE Certified credentials as JD Edwards Support Specialist & General Product Support Specialist in November 2016.
Executive-Circulation Sales Dailies (Institutional Sales)
ABP PVT LTD
Kolkata, India
06.2013 - 03.2016
- Orchestrated corporate and institutional sales, effectively managing distribution channels
- Spearheaded brand image management to enhance market positioning
- Coordinated sponsorship events to increase brand visibility and customer engagement
- Demonstrated strong leadership by overseeing a high-performing team of 10 members
Senior Business Development Officer-Ratings
CRISIL LTD
Kolkata, India
11.2011 - 05.2013
- Spearheaded corporate sales initiatives and achieved increase in revenue.
- Cultivated strategic partnerships within the mid-corporate group, resulting in 20% growth in market share.
- Drove the expansion of rating business in Eastern India, leading to a boost in market penetration.
Education
MBA/PGDM - Marketing
West Bengal State University
Kolkata01.2011
B.Com - Commerce
Goenka College of Commerce and Business Administration (GCCBA)
01.2009
12th - undefined
CISCE(ISC)
01.2006
10th - undefined
CISCE(ISCE)
01.2004
Skills
- ERP Implementation
- Business Analysis
- Strategy Consulting
- Client Relationship Management
- Requirement Gathering
- Gap Analysis
- Use Cases
- Agile Methodology
- User Stories
- Business Analytics
- Business Process Optimization
- Data Interpretation
- Project Conceptualization
- SQL
- MS Project
- Visio
- Figma
- JD Edwards EnterpriseOne
Certification
- Oracle certified credentials as JD Edwards Support Specialist & General Product Support Specialist
- Six sigma certifications
- Business Analysis for Project Managers
- Artificial Intelligence: Basic AI Theory
- Retail Insights and Solutions (Bronze)
LANGUAGES
ENGLISH
BENGALI
HINDI
HOBBIES
Exploring distant lands, Feeling the music, Every kind of sport
PERSONAL INFORMATION
- Personal Details
- Date of Birth: 7th April,1987
- Nationality: Indian
- Address: Lakshmi Apartment, Flat No-3D, 128, Dakshindari Road (Sreebhumi), Kolkata, 700048, West Bengal, India
- Marital Status: Married
- Passport Number: U5058275
- Passport Validity: 03/08/2030
SOCIAL LINKS
https://www.linkedin.com/in/arnab-baksi-4b85754b/
Work Preference
Work Type
Full TimeLocation Preference
On-SiteTimeline
Senior Manager
Globe All India Services Ltd
07.2025 - Current
Senior Manager
TCG Digital Solutions Pvt Ltd
11.2021 - 06.2025
Senior Associate (Core Team Member)
Indian PAC Consulting Pvt Ltd
01.2021 - 10.2021
Business Analyst-Package Specialist, Oracle JD Edwards
IBM India Pvt Ltd
10.2019 - 11.2020
Business Analyst, Oracle JD Edwards
Pernod Ricard India Pvt Ltd
12.2017 - 09.2019
Business Analyst (Oracle JD Edwards)
KPIT Technologies Ltd
04.2016 - 11.2017
Executive-Circulation Sales Dailies (Institutional Sales)
ABP PVT LTD
06.2013 - 03.2016
Senior Business Development Officer-Ratings
CRISIL LTD
11.2011 - 05.2013
B.Com - Commerce
Goenka College of Commerce and Business Administration (GCCBA)
12th - undefined
CISCE(ISC)
10th - undefined
CISCE(ISCE)
MBA/PGDM - Marketing
West Bengal State University