Arnab Mukhopadhyay
Program Manager
Kolkata,India
Summary
Experienced Program Manager skilled in managing project financial operations and customer deliveries. Have good understanding of organizational strategies, financial management, contextual business knowledge with 14.5 years of IT industry experience. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
Work History
Program Manager
Tata Consultancy Services
Kolkata
08.2014 - Current
- Devised creative solutions to critical customer and user needs.
- Designed and developed solutions using my technical expertise on PL/SQL and oracle.
- Collaborated with the team to deliver the solutions to customer with my extensive experience in complex SQL query and stored procedure developments.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
- Provided program management expertise in agile methods, practices and execution.
- Participated in vendor selection and management process for program initiatives.
- Engaged and owned project operational and financial activities - new contracts, contract renewals, pricing, cost budgeting (maintaining the Gross margins), projections, accruals, billing, invoicing, re-conciliation.
Developer
Tata Consultancy Services
Kolkata, West Bengal
11.2010 - 08.2014
- Delivered code and solutions in line to the customer expectations.
- Worked in all phases of SDLC, including requirement gathering, design, development, testing, deployment and support.
- Updated old code bases to modern development standards, improving functionality.
- Have extensive knowledge in developing and handing complex SQL queries and PL/SQL procedure in Oracle.
- Managed the payroll module for the customer, which involved financial transactions, accounting and report generations.
Developer
Tata Consultancy Services
Delhi, Delhi
11.2007 - 11.2010
- Provided L2 support for the customer applications and worked on enhancements.
- Analysed the issues reported by users in the tickets and provided resolutions to users.
- Performed root cause analysis for the issue reported.
- Prepared SQL queries for any backend updates to be done to resolve user issues and co-ordinated with the DBA team for the execution.
- Co-ordinated with the testing and development teams for any production defects reported by Users.
- Worked on enhancements/code fixes for the issues reported in production.
- Co-ordinated with testing team for testing of the enhancements/code fixes.
- Co-ordinated with release team for production deployment of the enhancements/code fixes, based on the priorities.
Education
Bachelor of Science - Computer Applications
Ramakrishna Mission Vidyamandira
Belur Math, Howrah, West Bengal 07.2004 - 07.2007
Skills
- SQL, Oracle
Timeline
Program Manager
Tata Consultancy Services
08.2014 - Current
Developer
Tata Consultancy Services
11.2010 - 08.2014
Developer
Tata Consultancy Services
11.2007 - 11.2010
Bachelor of Science - Computer Applications
Ramakrishna Mission Vidyamandira
07.2004 - 07.2007
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