ARNAB RANJAN DAS
Hyderabad
Summary
Dynamic professional with a proven track record at Concentrix Catalyst, excelling in business analysis and process improvement. Leveraged data-driven insights to enhance user experience, achieving a significant reduction in repeated complaints. Skilled in ReactJS and cross-functional collaboration, consistently delivering impactful solutions and optimizing operational efficiency.
Overview
3
3
years of professional experience
Work History
Sr. Representative, App Development
Concentrix Catalyst
Hyderabad
12.2024 - Current
- Analysed customer tickets and behavioural patterns to identify root causes, enabling data-driven solutions and improved user experience.
- Collaborated with technical teams to resolve unknown issue types and define clear requirements for long-term fixes.
- Streamlined internal ticket triage and prioritization, improving workflow efficiency and reducing resolution delays.
- Coordinated with cross-functional partner teams to address dependencies, ensuring smooth delivery of solutions.
- Conducted detailed app performance analysis using usage data, trends, and anomaly detection to drive product enhancements.
- Prepared and presented performance dashboards and insights to senior management for strategic decision-making.
- Identified recurring customer issues and recommended process or product changes, resulting in a measurable drop in repeated complaints.
- Improved SLA adherence by monitoring key metrics and proposing operational improvements.
- Performed API trend and response-time analysis to highlight performance bottlenecks and support optimization initiatives.
Jr. Software Engineer
Concentrix Catalyst
Hyderabad
07.2022 - 12.2024
- Built scalable, reusable UI components in ReactJS and developed a feature-rich reusable Data Table (search, sort, pagination, filters).
- Integrated frontend with backend APIs and created forms using JSX and Formik with JS/Yup validations.
- Managed state using Redux and handled async workflows with Redux-Saga.
- Ensured high code quality using ESLint and Airbnb standards; used GitLab for version control.
- Implemented routing with React Router and created data visualizations using Chart.js.
- Collaborated directly with stakeholders for requirements, demos, and feedback.
Education
Bachelor of Technology - Information Technology
Vellore Institute of Technology
Vellore01.2022
Skills
- Business Analysis: Requirements gathering, stakeholder communication, process understanding
- Data & Issue Analysis: User behaviour analysis, root cause identification, trend analysis
- Process Improvement: Identifying recurring issues, proposing product/process enhancements
- SLA & Metrics Monitoring: Ticket analytics, performance tracking, operational improvement
- Reporting & Insights: Creating dashboards, presenting analysis to management
- Cross-functional Collaboration: Coordinating with tech teams, partners, and stakeholders
- Problem-Solving & Prioritization: Triage, dependency management, resolution planning
- Front-End Development: ReactJS, JSX, reusable UI components
- State Management: Redux, Redux-Saga
- Forms & Validation: Formik, Yup, JavaScript validation
- API Integration & Debugging: REST API analysis, performance insights
- UI Utilities: Data tables with search/sort/filter/pagination, Chartjs, React Router
- Code Quality & Version Control: ESLint, Airbnb standards, GitLab
- Agile Methodology: Sprint-based development, iterative delivery
Projects
Weather Application, 06/2022, 07/2022, Hyderabad, Developed a weather Application with React Js, and Data streaming from Open Weather API used Redux Saga for in application memory management., https://github.com/arnab1305/React-Weather Portfolio, 10/2023, 10/2023, Hyderabad, Personal portfolio displaying personal information and achievement., https://github.com/arnab1305/portfolio
Languages
- English, Fluent
- Hindi, Fluent
- Bengali, Native
Timeline
Sr. Representative, App Development
Concentrix Catalyst
12.2024 - Current
Jr. Software Engineer
Concentrix Catalyst
07.2022 - 12.2024
Bachelor of Technology - Information Technology
Vellore Institute of Technology