Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Arnold Chinnayya

Bangalore

Summary

Seasoned Consultant with a robust background in IT Service Management and a proven track record of enhancing operational processes at IQVIA. Expert in Oracle Argus and ITIL-certified, I excel in strategic planning and problem resolution. My leadership in developing training programs showcases my ability to blend technical prowess with strong interpersonal skills.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Consultant

IQVIA
Bangalore
12.2019 - Current
  • Executed tasks related to incident response, request fulfillment, change control, and problem resolution regularly.
  • Analyzed operational processes to implement strategic enhancements.
  • Monitored change requests according to established SLAs and reported any issues or discrepancies encountered during the process.
  • Developed comprehensive training programs for personnel in the use of various ITIL tools, techniques, and methodologies.
  • Assisted in the resolution of incidents by providing expertise on service management processes, including incident management and problem management.
  • Published knowledge base entries for widespread use.
  • Maintained safety system Oracle Argus efficiently. Carried out activities like MedDRA upgrades, disaster recovery exercises.
  • Provided technical support and training to staff on EDI systems, processes and procedures.
  • Assisted in developing business requirements for new projects related to Electronic Data Interchange.

Associate Apllications Support Engineer

Wissen Infotech
Bangalore
09.2015 - 12.2019
  • Transitioned from contractor to full-time employee at IQVIA.
  • Performed identical duties to those in the current position.

Faculty

Aptech
Hubli
10.2014 - 04.2015
  • Conducted C language classes for students.
  • Facilitated practical classes for student engagement.

Technical Head

Calcutta Trading Company
Hubli
07.2013 - 09.2014
  • Developed upgrades for subsystems of end-user software.
  • Analyzed customer requirements to assess technical solutions.
  • Managed updates to stock inventory regularly.

Education

Bachelor of Engineering Technology - Computer Science

KLE Institute of Technology
Hubli
06-2013

Skills

  • ITIL Certification Achieved
  • IT Service Management
  • Service now
  • Oracle Argus
  • Splunk
  • Axway

Certification

  • ITIL Foundation Certification 2015
  • Data Integration Fundamentals

Languages

Kannada
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2

Timeline

Consultant

IQVIA
12.2019 - Current

Associate Apllications Support Engineer

Wissen Infotech
09.2015 - 12.2019

Faculty

Aptech
10.2014 - 04.2015

Technical Head

Calcutta Trading Company
07.2013 - 09.2014

Bachelor of Engineering Technology - Computer Science

KLE Institute of Technology

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Arnold Chinnayya