Arnold Sequeira
Student - Msc International Business
Manchester,United Kingdom
Summary
A highly organized and hard-working individual having overall 1.5 years of proven track record in a highly professional environment, in Customer Relationship Management and Marketing strategies. Studying Msc International Business at Manchester Metropolitan University. Eager to apply knowledge and gain practical experience. Experienced working in team environments. Reputation for hard work, punctuality and willingness to learn new things.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Jr Account Executive
Urja Communications Pvt. Ltd
09.2023 - 12.2023
- Co-ordinate all aspects of client servicing activities
- Maintain Client records and look for new clients
- Build and maintain strong positive relationship with clients
- Meet and exceed client requirements
- Event Management
- Conducting meetings with Clients and taking the minutes of the meeting
- Assist with Business Development activities
- Provide administrative, clerical and support services and client feedback.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Delivered high level of service to clients to maintain relationships for future business opportunities.
- Explained product and service changes clearly, engaging clients with upgrades.
Client servicing executive
Mad Spot
MUMBAI, India
09.2022 - 08.2023
- Completed documentation and logs each day, generating detailed weekly reports.
- Sustained continuous improvement by implementing customer interface management systems through email marketing, live chat services and social media.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Identified individual staff development needs and arranged appropriate training.
- Improved customer service initiatives by streamlining sales and order management processes.
- Enhanced internal and external customer satisfaction ratings by researching, troubleshooting and resolving escalated issues efficiently.
- Collaborated with staff members to enhance customer service experience and exceed client satisfaction rate targets.
Big Screen Floor Manager
Wankhede Stadium for IPL 2022 Star Sports
MUMBAI, India
03.2022 - 05.2022
- Led pre-shift briefings to prepare teams for upcoming challenges and priorities.
- Maintained advanced product knowledge, sharing expertise with team members for improved customer service.
- Delegated tasks based team members' strengths to improve productivity and quality of work.
- Planned logistical operations for safe transportation, storage and sale of goods.
Internship
Data Analytics – Analytics Domain
Mumbai, India
07.2021 - 08.2021
- Adhered to established guidelines for consistency across stories and platforms.
- Commented on current affairs and key news to give audience insight into potential impacts.
- Produced knowledgeable editorials and commentaries on topics of interest.
- Partnered with production staff on final proofing to facilitate smooth and timely printing.
- Researched issues and checked facts, maintaining high standard of journalistic integrity.
- Conducted research on assigned topics, generating comprehensive, factual content.
Intern
ICC Word Cup-Star Sports
06.2019 - 07.2019
- Shadowed senior team members to develop practical knowledge and gain critical industry-specific skills.
- Participated in staff meetings to discuss latest developments.
- Showed initiative and willingness to take on new challenges.
- Adapted to new situations and learned new skills quickly.
- Managed time effectively to meet deadlines.
- Worked productively with team members to achieve common goals.
- Made positive contributions to team and workplace, consistently exceeding expectations.
Education
MBA - Sports Management & Marketing
2022
GPA: 7.94
BMS - Marketing
2019
GPA: 6.89
Higher Secondary Schooling (H.S.C) - undefined
2016
GPA: 67
Secondary Schooling Certificate - undefined
2014
GPA: 52
Skills
- COMPUTER PROFICIENCIES
- MS Excel, Word, PowerPoint Tally Basics
- Service user rapport building
- Digital marketing
- Client support
- Strategic selling
- Internal stakeholder management
- Account oversight
- Customer service
- Customer presentations
- Lead generation
- Vendor management
- Relationship management
- Account servicing
- Customer relations
- Marketing strategy implementation
- Key Performance Indicator monitoring
- Time management
- Social media marketing
- Communication skills
Interests
HOBBIES
, Traveling
Music
Languages
English
Advanced
Hindi
Advanced
Certification
- Event Planner
- Advanced Consumer Behavior
- The Data Science of Gaming and Fantasy Sports
- The Data Science of Sports Management, with Barton Poulson
- Google Fundamentals of Digitial Marketing
Timeline
Jr Account Executive - Urja Communications Pvt. Ltd
09.2023 - 12.2023
Client servicing executive - Mad Spot
09.2022 - 08.2023
Big Screen Floor Manager - Wankhede Stadium for IPL 2022 Star Sports
03.2022 - 05.2022
Internship - Data Analytics – Analytics Domain
07.2021 - 08.2021
Intern - ICC Word Cup-Star Sports
06.2019 - 07.2019
MIT World Peace University - MBA, Sports Management & Marketing
Shri Chinai College of Commerce & Economics, Mumbai University - BMS, Marketing
S M Shetty School, Maharashtra - Higher Secondary Schooling (H.S.C),
St. Dominic Savio High School - Secondary Schooling Certificate,
- Event Planner
- Advanced Consumer Behavior
- The Data Science of Gaming and Fantasy Sports
- The Data Science of Sports Management, with Barton Poulson
- Google Fundamentals of Digitial Marketing
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