Arnold Sequeira
Manchester
Summary
A highly organized and hard-working individual having an overall 1.5 years of proven track record in a highly professional environment, in Customer Relationship Management and Marketing strategies. Studying MSc International Business at Manchester Metropolitan University. Eager to apply knowledge and gain practical experience. Experienced working in team environments. Reputation for hard work, punctuality, and willingness to learn new things. Ambitious student with strong motivation to master business development and account management. Dynamic negotiator with superior emotional intelligence and leadership skills. Excellent record of goal-setting and academic achievement.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Jr Account Executive
Urja Communications Pvt. Ltd
09.2023 - 12.2023
- Co-ordinate all aspects of client servicing activities
- Maintain Client records and look for new clients
- Build and maintain strong positive relationships with clients
- Meet and exceed client requirements
- Event Management
- Conducting meetings with Clients and taking minutes of meeting
- Assist with Business Development activities
- Provide administrative, clerical and support services and client feedback
- Built and strengthened relationships with new and existing accounts to drive revenue growth
- Delivered high level of service to clients to maintain relationships for future business opportunities
- Explained product and service changes clearly, engaging clients with upgrades
Client servicing executive
Mad Spot
09.2022 - 08.2023
- Completed documentation and logs each day, generating detailed weekly reports
- Sustained continuous improvement by implementing customer interface management systems through email marketing, live chat services and social media
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes
- Identified individual staff development needs and arranged appropriate training
- Improved customer service initiatives by streamlining sales and order management processes
- Enhanced internal and external customer satisfaction ratings by researching, troubleshooting, and resolving escalated issues efficiently
- Collaborated with staff members to enhance customer service experience and exceed client satisfaction rate targets
Big Screen Floor Manager
Wankhede Stadium for IPL 2022 Star Sports
03.2022 - 05.2022
- Led pre-shift briefings to prepare teams for upcoming challenges and priorities
- Maintained advanced product knowledge, sharing expertise with team members for improved customer service
- Delegated tasks-based team members' strengths to improve productivity and quality of work
- Planned logistical operations for safe transportation, storage, and sale of goods
Internship
Data Analytics – Analytics Domain
07.2021 - 08.2021
- Adhered to established guidelines for consistency across stories and platforms
- Commented on current affairs and key news to give audience insight into potential impacts
- Produced knowledgeable editorials and commentaries on topics of interest
- Partnered with production staff on final proofing to facilitate smooth and timely printing
- Researched issues and checked facts, maintaining a high standard of journalistic integrity
- Conducted research on assigned topics, generating comprehensive, factual content
Intern
ICC Word Cup-Star Sports
06.2019 - 07.2019
- Shadowed senior team members to develop practical knowledge and gain critical industry-specific skills
- Participated in staff meetings to discuss latest developments
- Showed initiative and willingness to take on new challenges
- Adapted to new situations and learned new skills quickly
- Managed time effectively to meet deadlines
- Worked productively with team members to achieve common goals
- Made positive contributions to team and workplace, consistently exceeding expectations
Education
MSc International Business -
Manchester Metropolitan University
MBA - Sports Management & Marketing
MIT World Peace University
01.2022
BMS - Marketing
Shri Chinai College of Commerce & Economics
01.2019
Higher Secondary Schooling (H.S.C) -
S M Shetty School
01.2016
Secondary Schooling Certificate -
St. Dominic Savio High School
01.2014
Skills
- COMPUTER PROFICIENCIES with MS Office & Tally Basics
- Digital marketing / Client support /Strategic selling
- Internal stakeholder management
- Marketing strategy implementation
Certification
- Event Planner
- Advanced Consumer Behavior
- The Data Science of Gaming and Fantasy Sports
- The Data Science of Sports Management, with Barton Poulson
- Google Fundamentals of Digital Marketing
Languages
English
Advanced Hindi
Personal Information
- Passport Number: X7333003
- Date of Birth: 01/19/1999
- Gender: Male
- Nationality: Indian
- Marital Status: Single
- Religion: Roman Catholic
- Visa Status: Graduate Visa
Hobbies and Interests
- Traveling
- Music
Timeline
Jr Account Executive
Urja Communications Pvt. Ltd
09.2023 - 12.2023
Client servicing executive
Mad Spot
09.2022 - 08.2023
Big Screen Floor Manager
Wankhede Stadium for IPL 2022 Star Sports
03.2022 - 05.2022
Internship
Data Analytics – Analytics Domain
07.2021 - 08.2021
Intern
ICC Word Cup-Star Sports
06.2019 - 07.2019
MSc International Business -
Manchester Metropolitan University
MBA - Sports Management & Marketing
MIT World Peace University
BMS - Marketing
Shri Chinai College of Commerce & Economics
Higher Secondary Schooling (H.S.C) -
S M Shetty School
Secondary Schooling Certificate -
St. Dominic Savio High School
- Event Planner
- Advanced Consumer Behavior
- The Data Science of Gaming and Fantasy Sports
- The Data Science of Sports Management, with Barton Poulson
- Google Fundamentals of Digital Marketing
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