AROKIA ALBERT

• Guided junior analysts through comprehensive support to enhance critical skills.
• Refined data collection methods to minimise errors and enhance accuracy.
• Oversaw management of large datasets while ensuring compliance with data protection standards.
• Utilised management software including CLI, Jira tools, and Oracle Cloud applications to streamline project workflows.
• Facilitated integration of AI technology into hardware systems to enhance operational efficiency.
• Restored system functionality through executing recovery tasks following failures.
• Diagnose system performance issues and implement immediate resolutions.

• Assisted teams in delivering projects on time by managing key initiatives.
  Helped resolve technical issues through effective communication, contributing to enhanced customer satisfaction.
  Supported knowledge transfer by documenting technical processes for team reference.
• Demonstrated outstanding technical troubleshooting skills, identifying problems promptly and precisely.
• Used remote access software to help fault-find and solve computer malfunctions virtually.
• Managed the configuration and installation of IT hardware and software, ensuring seamless integration into existing systems.

• Guided junior team members in professional growth and development.
  Supported team performance by providing assistance on key projects and initiatives.
  Contributed to best practices for knowledge sharing to encourage continuous learning.
  Assisted in creating training materials for various audiences to improve skills and job satisfaction.
  Collected and assessed customer feedback to align solutions with needs.
  Observed team performance and offered constructive feedback.

Assisted global customers with device portfolio growth.
Organised calls to connect customers with technical teams.
Managed multiple tasks to ensure assignments met deadlines.
Communicated with team members and supervisors to address issues.
Participated in team meetings and shared ideas for process improvement.
Handled incoming work requests while maintaining organisation.