Arpan Bhattacharjee
Kolkata
Summary
Supply Chain Operations Analyst with expertise in Oracle database management and operational efficiency. Demonstrated success in improving inventory visibility and addressing data inconsistencies through effective collaboration. Acknowledged for maintaining SLA compliance and facilitating customer onboarding while promoting teamwork across diverse teams.
Overview
7
7
years of professional experience
Work History
Supply Chain Operations Analyst
Genpact
Kolkata
10.2023 - Current
- Managed supply chain transactional and master data in Oracle E-Business Suite R12 (EBS R12) to support order fulfillment and inventory operations.
- Used Qlik Sense for inventory visibility, procurement tracking, and multi-warehouse allocation analysis.
- Analyzed supply availability across distribution centers, and supported optimal customer allocation under lead time and capacity constraints.
- Collaborated with Sales, OTR Planning, Manufacturing, and Customer Data Management teams to resolve data inconsistencies and operational bottlenecks.
- Supported customer onboarding and master data governance, ensuring accurate system setup and downstream execution readiness.
- Identified manufacturing and supply chain constraints through ERP and BI data analysis, and escalated risks to planning teams.
- Ensured adherence to operational SLAs, data accuracy standards, and internal process controls.
Application Support Engineer
Genpact
Bengaluru, Karnataka
08.2019 - 09.2023
- Provided L2/L3 application support and functional testing for Intel developer toolchains, including Intel Parallel Studio XE, Intel System Studio XE, and Intel oneAPI toolkits.
- Diagnosed installation, configuration, and IDE integration issues (Microsoft Visual Studio) across Windows- and Linux-based environments, via Salesforce case management.
- Reproduced defects using environment replication and log analysis; raised, tracked, and validated fixes through JIRA, in collaboration with engineering teams.
- Supported account access and entitlement issues (login, authentication) on customer portals.
- Managed client communications, handled escalations, ensured SLA adherence, and customer satisfaction.
- Acted as a Subject Matter Expert (SME), supporting complex escalations, mentoring team members, and providing knowledge transfer, training, and onboarding.
Education
Bachelor of Technology - Electronics And Telecommunications Engineering
Future Institute of Technology
Kolkata, India07-2019
ISC - Science
Hirendra Leela Patranavis High School
Kolkata, India03-2015
ICSE -
Holy Cross School
Kolkata, India03-2013
Skills
- Data reporting and visualization
- Supply chain management
- Oracle EBS R12 expertise
- Qlik Sense proficiency
- Master data governance
- Microsoft Excel
- Salesforce CRM (SFDC)
- Inventory control
- Order-to-cash process
- Process quality management
- ERP system management
- Team collaboration
- Problem solving strategies
- Stakeholder management
- Application support
- SQL basics
- Power BI
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Bengali
Proficient (C2)
C2
Timeline
Supply Chain Operations Analyst
Genpact
10.2023 - Current
Application Support Engineer
Genpact
08.2019 - 09.2023
Bachelor of Technology - Electronics And Telecommunications Engineering
Future Institute of Technology
ISC - Science
Hirendra Leela Patranavis High School
ICSE -
Holy Cross School