Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative
ARPAN ROY CHOUDHURY

ARPAN ROY CHOUDHURY

Bangalore

Summary

Focused Senior Systems Engineer eagerly pursue a L3 role to add value to the Organization. Accustomed to designing and implementing improved infrastructure illustrated over 9+ years of superior industry performance.

Overview

10
10
years of professional experience

Work History

Senior Systems Engineer

Cognizant
Bangalore
05.2019 - Current
  • Provided status updates to keep upper management informed and to reach goals.
  • Performed root cause analysis and created corrective action strategies to mitigate risks.
  • Performed root cause analysis of problems, documented faults in tracking system and generated daily reports.

Helpdesk Support Engineer

NTT Data Ltd.
New Delhi
09.2016 - 05.2019
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
  • Provided real-time support to everyday users of VIACOM - PARAMOUNT.
  • Maintained positive working relationship with fellow staff and management.
  • Answered user inquiries to resolve computer software or hardware operation problems.
  • Set up equipment for employee use, performing or properly installing cables, operating systems or software.
  • Collected, analyzed and reported on data for use in operational planning.

Team Leader

Wipro Ltd.
Kolkata - New Delhi
08.2013 - 03.2016
  • Offered training and support to keep team members motivated and working toward objectives.
  • Delegated daily tasks to team members to optimize group productivity.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Completed daily quality assurance duties to provide feedback for improvements.
  • Managed a team of 18 members, with a Weekly review meeting and Monthly review call.

Education

Masters in Computer Applications - Computer Applications

Bengal Institute of Technology
Kolkata
05.2012

Skills

  • Troubleshooting and Analysis - Incident Management
  • Infrastructure Support
  • Communication and Team Collaboration
  • Verbal and Written Communication
  • Technical Support and Assistance
  • Service Now, O365, Azure Portal, IP Phone Configuration, Computer / Printer Configuration, Windows Server
  • Dealing with Escalations and Quality control
  • Shared Resource for multiple L3 teams
  • Running and publishing Real Time reports
  • Daily - Weekly Review call top contributor

Languages

English
First Language
English
Proficient
C2
Hindi
Proficient
C2
Bengali
Proficient
C2

Timeline

Senior Systems Engineer

Cognizant
05.2019 - Current

Helpdesk Support Engineer

NTT Data Ltd.
09.2016 - 05.2019

Team Leader

Wipro Ltd.
08.2013 - 03.2016

Masters in Computer Applications - Computer Applications

Bengal Institute of Technology

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