ARPAN VERMA

• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Served as primary point of contact for support relating to owned solutions and products.
• Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.

• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Served as primary point of contact for support relating to owned solutions and products.

Responsibilities: Work on Modem Configuration, LAN & WAN Installation, Preparation of report on MS-word & MS-Excel, Technical Support to the User .

• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.

• Installed and provided troubleshooting and customer training for high-speed internet and telecommunication systems.
• Provided customer with information and requirements for all services.
• Utilized industry equipment to analyze, identify and resolve technical problems.
• Verified continuous broadband connectivity while installing cutting-edge technology such as place mounts, satellite dishes and receivers.
• Installed and configured new devices and system components.