Vaishnavi Gupta

• Professional Experience
  Tata Communication Limited
  Network Engineer
  
  Key Responsibilities:
  
  Network Infrastructure Management
  - Skillfully managed ARUBA network switches, overseeing their configuration, troubleshooting, and upgrades to ensure uninterrupted network connectivity and high availability.
  - Administered the ARUBA ClearPass Policy Manager (CPPM) to enforce network access policies, authentication protocols, and role-based access control throughout the organization.
  - Configured and supported IFFCO switches to sustain consistent network performance and secure user access.
  - Oversaw the maintenance and management of various firewall appliances, implementing policies designed to protect the network perimeter from unauthorized access and potential threats.
  
  Wireless Network Management
  - Configured and deployed ARUBA Access Points (APs), including models 525, 350, 315, 505, and AP-11, to provide dependable wireless coverage across the organization.
  - Monitored and maintained Wireless LAN Controllers (WLC) functioning in master mobility control mode, facilitating efficient wireless network management and centralized access control.
  - Managed Instant APs and AP-11 units hosted in the cloud, delivering a flexible and scalable solution for wireless access across multiple locations.
  - Utilized the Instant On portal to comprehensively monitor Access Points, thereby enhancing wireless network stability and performance.
  Network Services and Issue Resolution
  - Monitored and managed DHCP servers to ensure seamless IP address allocation and availability, swiftly resolving any DHCP-related connectivity issues that arose.
  - Diagnosed and addressed Network Access Control (NAC) and DHCP issues related to both users and network devices, providing prompt troubleshooting to maintain productivity.
  - Engaged in continuous monitoring of Wi-Fi alerts and proactively resolved network anomalies to minimize downtime and user disruption.
  
  Network Monitoring and Reporting
  - Employed monitoring tools such as ServiceNow, Automata, and a 24/7 site portal to uphold high standards of network performance and uptime.
  - Regularly assessed WAN link utilization to identify and mitigate performance bottlenecks, collaborating closely with Internet Service Providers (ISPs) to resolve connectivity issues and ensure stable external network links.
  - Actively monitored email alerts to promptly address network incidents and user requests, thereby ensuring a proactive approach to network management.
  
  Coordination and Collaboration
  - Fostered effective communication and coordination with Internet Service Providers (ISPs) to address network link issues, outages, and performance concerns, thereby minimizing downtime.
  - Provided support for daily NAC operations, including virtual servers for TACACS and RADIUS authentication, to uphold secure access control for network devices and users.
  
  Technical Skills:
  - Network Hardware: ARUBA Switches, IFFCO Switches, Firewalls, Wireless LAN Controllers (WLC), Instant APs
  - Wireless Access Points: AROBA AP-525, AP-350, AP-315, AP-505, AP-11
  - Network Security: ARUBA CPPM, NAC, TACACS, RADIUS
  - Network Monitoring Tools: ServiceNow, Automata, Instant On Portal, 24/7 Monitoring Site
  - Network Protocols: DHCP, WAN link monitoring
  - Cloud Services: Cloud-hosted AP management, Instant On portal for Access Point monitoring

Network Engineer

Softenger Pvt Ltd(HPE).

Responsible for the configuration and troubleshooting of Aruba s HPE Switches 3810M, 2530 HPN 5900

Monitor Link UP/DOWN and Bandwidth Utilization.

Conf s t-shoot VLANs, STP, SVI, Ether Channel, OSI, and TCP/IP Model. Taking backup of switches quarterly

Verifying Switch configuration for vulnerabilities

Dual-link site fail-over testing and report submission with all artifacts

Performed corrective actions necessary to restore any network outages

Handle Day-to-day network operational issues.

Overall looking daily, weekly, and monthly reports and share them to customer and regional team for SLA.

Generate regular reports on network health, and usage for management and planning purposes

Perform IOS upgradation for operation switches.

Managed, tracked, and coordinated problem resolution and escalation processes.

Handling Incident/Interaction investigation diagnosis and resolution Managed Port security, VLANs and sw itched down tickets

Check CPPM Logs and add all implemented switches Performing troubleshooting to restore wireless devices.

Using monitoring tools to diagnose and troubleshoot network failures:PRTG, NA, NPS, NNMi, CPPMs Solarwind.

Train site engineer to understand operational site and perform troubleshooting to resolve network issues.

Managed reports of critical issues and any changes done to the operational site in the network

Coordinated with installation teams, project managers, and vendor teams for WAN issues.

Raised RMA with OEM and took the follow-up till the resolution.

IT Technical Support Engineer

Softenger Pvt Ltd(HPE).

Informed clients of policies and procedures

Performing Incident/Interaction investigation diagnose and resolution Working knowledge of MS Operating systems and application

Installing and Updating Security Agents such as SCCM, DLP, SEP, NAC, SEE, Citrix.

Escalated unresolved issues to appropriate level

Installed software, modified and repaired hardware and resolved technical issues remotely

Managed call flow and responded to technical support needs of customers

Provided hardware and software support for all-in-one machine and resolved printing, installation, OS issues

Handling severity-1 level to severity-4 level Incidents.

Enhanced customer satisfaction by efficiently resolving technical issues and providing exceptional support.

Diagnosed and troubleshot hardware, software and network issues.

Customer Support Engineer

• Provided technical support for customers, troubleshooting hardware and software issues.

Aforeserve.com

Used remote diagnostic tools to identify sources of certain customer issues

Answered calls and emails at the help desk to assist customers with basic support, bug fixes, and configuration issues

Answered incoming support inquiries via chat, phone, and email. Supported customers in using and maintaining equipment to reduce service.