Arpit Arora
Pune
Summary
Results-driven Product Manager (Lifestyle Finance & Credit Card) with expertise in stakeholder management, strategic planning, and workflow analysis. Utilizes MS Excel and Power BI to inform data-driven decisions and enhance performance. Committed to driving growth through cross-functional collaboration and improving the digital customer journey.
Overview
11
11
years of professional experience
Work History
Cluster Manager - Product (Lifestyle Finance & Credit Card)
Bajaj Finance Limited
Pune
09.2023 - Current
- Spearheaded the strategic growth and performance optimization of lifestyle finance and credit card products across multiple clusters, driving customer acquisition, portfolio profitability, and regulatory compliance to achieve sustained business expansion.
- Manage relationships with LSF, LCF & co-brand partners credit card for better offerings and benefits, ensuring alignment with strategic objectives and maximizing mutual benefits.
- Oversee the B2B CD & LSF market for credit card cross sales, assisting sales team of B2B in exceeding cross sales and increasing market penetration.
- Managed Sales One App, Dealer One App, Lead Calling functionality, Bajaj 3in1 App ARU & Marketplace for LSF & LCF, enhancing business penetration.
- Implemented and monitored complete digital customer journey on web and app, improving funnel metrics and ratios.
- Identified opportunities of using different off asset (SMS, RCS, Chat GPT, Email) & on asset channels (App, Bajaj Mall, FinServ website) to improve customer reachability of up to 97%, helping to achieve annual project targets.
- Collaborated cross-functionally with marketing, finance, legal, and compliance teams to ensure seamless execution and regulatory compliance of co-brand initiatives.
Product Support Manager
Kotak Mahindra Bank
Jaipur
01.2021 - 12.2023
- Led cross-functional teams to resolve complex product issues, enhancing system reliability and customer satisfaction while reducing support turnaround time by 30% at Kotak Mahindra Bank.
- Coordinated product demonstrations and gathered testimonials to assess performance and inform improvements.
- Analysed sales performance to identify areas of weakness, making recommendations to improve sales.
- Monitored sales team performance and analysed sales data, providing actionable insights to area managers.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Managed 400 employees to ensure effective sales of NRI products and services.
- Performed analysis of competition to determine strengths and weaknesses as compared to NR Products.
- Reviewed new opportunities to drive business strategy at planning sessions.
- Increased customer base penetration through innovative promotional strategies and defined criteria for each product roadmap milestone to measure development progress.
Senior Relationship Manager
ICICI Bank
Bangalore
01.2016 - 12.2021
- Managed and expanded a diverse portfolio of high-net-worth clients by delivering customized financial solutions, resulting in a 20% growth in assets under management and enhanced client retention rates.
- Facilitated meetings with clients to strengthen partnerships and identify new business opportunities.
- Coordinated with branch partners to optimize sales strategies for business customers and effectively cross-sell products and services.
- Collaborated with clients to resolve partnership management issues, enhancing overall client satisfaction.
Education
B.Tech - Mechanical Engineering
Graphic Era University
DehradunPGDBM - Banking And Financial Support Services
Manipal University
BangaloreSkills
- Product Development
- Business strategy
- Strategic Planning
- Stakeholder Management
- Outsourcing Compliance
- Workflow Analysis
- MS Excel
- Power BI
- MS PowerPoint
Personal Information
Title: Cluster Manager - Product (Lifestyle Finance & Credit Card)
Timeline
Cluster Manager - Product (Lifestyle Finance & Credit Card)
Bajaj Finance Limited
09.2023 - Current
Product Support Manager
Kotak Mahindra Bank
01.2021 - 12.2023
Senior Relationship Manager
ICICI Bank
01.2016 - 12.2021
B.Tech - Mechanical Engineering
Graphic Era University
PGDBM - Banking And Financial Support Services
Manipal University