Arpit Das

Program Management

Highlight :- Lead the Card Business implementation for the Happay as program and Monetizing the stack for the Fintech enablements.

• Managed key business programs to scale Vertical and achieve strategic goals including partnering with Banks and other Fintech stakeholders.
• Lead implementation Team to act as conduit between Happay, Bank and Fintech Partners to drive successful implementation of card programs for new-age Fintech players, businesses and others looking for offering card and financial solutions to their customers including credit and prepaid cards, bank accounts amongst others.
• Experience providing cross-functional coordination and collaboration with engineering product and tech team to develop and enhance existing and new initiatives.
• Enable Fintech and businesses to build and manage financial products using Happay's ISAC Product ( Tech Stack ) for their unique use-cases. Ensure seamless integration with banks, payment networks, card perso vendors, webhooks, APIs, SDK and several other services in timely manner.
• Worked on multiple product enhancement projects like UPI, ACS, FRM, New Product Developments on both strategy and product development.
• Key point of contact between client, partner bank, cross-functional stakeholders, clients and company leadership with responsibility to drive collaboration between all parties involved in order to prioritize, schedule and deliver on time.

Stakeholder Management

• Liaise with various stakeholders internally and externally to ensure desirable outcomes are achieved on time to meet strategic objectives.
• Maintaining platform stability by regular performance monitoring discussions with Banks. Conduct regular review meetings with stakeholders.
• Be responsible for adherence of SLAs and TATs on both Bank’s end and internally.

Key Account Management

• Responsible for optimizing client on-boarding process and delivered enhancement by 150%.
• Increased Recurring revenue from client through up-selling, cross-selling, and referrals.
• Handled portfolio of 110+ clients belonging to SME's and mid-market companies spread across different verticals with Key focus on Fleet and petty cash vertical.
• Managing pre-sales for product feasibility discussions along with technical feasibility based on business use cases to maximise business process enhancement
• Worked independently as well as with team to solve problem statements in an effective manner.

Product developments and integration for the Fleet Vertical

• Independently Managed Product integrations - From requirement gathering,Solution consulting to implementation.
• Assessing user feedback and lead initiatives for product adjustments to grow user base and overall user satisfaction.
• Led collaborations meeting to develop key processes for product integration for new products.

• Lead Concurrent Audit of multiple Banking and Non banking entities
• Managed Financial Audit of Government entities including Tax Audit
• Managed client level Direct and Indirect tax Assignments which involved stakeholder management internally and externally
• Engaged with Business Strategy Team for new business in North Region.