ARPIT SHARMA
Program Manager
Bangalore
Summary
Talented professional knowledgeable leader and dedicated problem solver. Brings 8 years of valuable expertise to forward company objectives. Experienced in coordinating projects, programs and improvements. Advanced understanding of organizational strategies, financial management. Expertise in analysis the data and loss performance, SOPs creation for new projects. Documented strengths in building and maintaining relationships with diverse range of stakeholders.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
Work History
LM Program Manager
Amazon - SLP
05.2023 - Current
- Launched new OORI project in LM stations and reduce 24% of MDR reject losses.
- Improved LM UTR login id compliance from 92% to 99%.
- Working on partner recoveries, in 2023 worth INR 99.6 MM recovery initiated and in 2024 started IHS and GSF recovery.
- Launch collaborative security response (CSR) mechanism for EDSP sites where all the critical activity are changed as mandatory requirement in MSA like camera requirement at all the places where shipment get processed, Cash safe should be grouted, Emergency fire exit should be available, etc.
- Managing the HC gearing ratio for LM SLP.
- Updating EDSP FACMAN page on monthly/quarterly basis to utilize this data during incident/crisis.
FC Program Manger
Amazon - SLP
07.2021 - 04.2023
- Tracked INFC loss metrics with INFC SLP team, resolving the program level queries by reaching out to respective stake holders
- Setting up a WAR ROOM in every peak and tracking all the process defects, safety callout's at all INFC, SC and LM sites
- Preparing new SOPs for new projects which are getting initiated by SLP/Ops team, 5x audit revamp with 8x audit, launched tobacco policy by collaborating with HR team
- Created learning platform for INFC Security guards and specialists which helps them to take online trainings and upgrade themselves.
- ICQA pending cases was trending at 87% which was getting closed within the SLA, later on created the tracking mechanism and bring it to 98%
- Build a query and started tracking new metric as transshipments losses
- Launched and standardize the HRV tote seal in all FCs, DRCC
- Done the standardization of MM feedback and login id compliance by creating the portal
- During Covid tracked GSO incidents, launched thermal screener at all FCs, install the proxemics camera and tracking the 6 feet distance callout's
- Done HRV standardization in INFCs
Business Analyst-I
Amazon - SLP
06.2019 - 06.2021
- Supported South and East+Central Regions FC, LM and MM field team in all type of data request, scheduled multiple DWP reports , PDD reports for better visibility and tracking the losses on daily/weekly basis
- Prepared documents like WBR, MBR, QBR, Shrink Dashboards
- Prepared peak reports for PAN India to get the overall updates about the volumes, incidents, manpower etc for leadership discussion
- Created tableau dashboard where team can easily see the trends for their region or clusters in a graphical view, Code 5 Report was automated in tableau and also created one excel dashboard where weekly updates from the field team can be reviewed.
Data Analyst
Amazon - SLP
04.2017 - 05.2019
- Resolving all the data request for regional and central teams which was required for investigations by using redshifts and datanet queries.
- Providing loss trends analysis to the teams which was helping them in investigations and understand the site level loss trend for all loss buckets like In Facility, In Transit, Missing Switcheroo, Trans Handoff, FC Handoff, Code 5, Seller Reimbursement, Concession, Interventional activities.
Documentation Supervisor
Amazon - I Have Space (I.H.S.)
03.2016 - 04.2017
- Verified the IHS stores documents, onboarded new stores and make them live on Amazon to deliver the customer shipments
- Lead a team of 14 Members in I.H.S, trained them, allocated work, tracking all the data requirements and preparing a weekly/monthly (WBR/MBR) documents
- Resolving HTML issues and TTs which are raised by the customers for the pickup stores escalations
- Tracking the store king packages end to end which were getting departed from FC/SC and reach store king Hub, resolving escalations if packages are getting delayed.
CS Representative
Amazon - TOC
09.2015 - 02.2016
- To interact with customers through delivery calls and c-return calls while scheduling the deliveries and pickups of customers giving me an opportunity to know the actual view of customers towards the organization and the areas of improvement
- TOC hotline inbound calls was another good experience which require solving queries of DA & stations regarding the payment related issues using a relevant tool.
Education
Master of Computer Application (MCA) - Computer Science And Programming
Medicaps Institute of Technology & Management
Indore 04.2001 -
Bachelor of Computer Application (BCA) - Computer Science And Programming
Sanghavi Institute of Management & Science
Indore 04.2001 - 05.2009
Higher Secondary School Certificate Examination - Physics, Chemistry And Math (PCM)
M.P. Board, Bhopal
Indore, India2009
High School Certificate Examination -
M.P. Board, Bhopal
Indore, India2007
Skills
SQL
Redshift
Tableau
Quicksight
MS Office (Excel, Word, Power Point, Publisher)
C
C
Timeline
LM Program Manager
Amazon - SLP
05.2023 - Current
FC Program Manger
Amazon - SLP
07.2021 - 04.2023
Business Analyst-I
Amazon - SLP
06.2019 - 06.2021
Data Analyst
Amazon - SLP
04.2017 - 05.2019
Documentation Supervisor
Amazon - I Have Space (I.H.S.)
03.2016 - 04.2017
CS Representative
Amazon - TOC
09.2015 - 02.2016
Master of Computer Application (MCA) - Computer Science And Programming
Medicaps Institute of Technology & Management
04.2001 -
Bachelor of Computer Application (BCA) - Computer Science And Programming
Sanghavi Institute of Management & Science
04.2001 - 05.2009
Higher Secondary School Certificate Examination - Physics, Chemistry And Math (PCM)
M.P. Board, Bhopal
High School Certificate Examination -
M.P. Board, Bhopal
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