K.A. Arshad Ahamed
Bangalore
Summary
Delivery & Program Management professional with 24+ years in IT, experienced in global client engagement, program delivery, pre-sales, and digital transformation, with knowledge in Capital Markets, Securities, Banking, and Risk Management.
Overview
21
21
years of professional experience
Work History
Delivery Manager / Program Manager
Tata Consultancy Services
01.2005 - 09.2025
- Directed end-to-end delivery of multiple large-scale BFSI programs, including Vendor Risk and Client Life Cycle Management, with global teams spanning Europe, US, and India.
- Managed €14M portfolio, leading 200+ FTEs, ensuring high SLA compliance, revenue targets, and client satisfaction.
- Provided full delivery governance: milestone planning, resource allocation, risk management, quality assurance, and client reporting.
- Led Operational Risk IT programs (dbIRS, dbScore, ORReporting), ensuring smooth migration, release management, and system upgrades.
- Oversaw complex migrations and upgrades (WebLogic 8→10, WebIF→WebSSO, SourceForge→CollabNet).
- Ensured regulatory compliance and alignment with business objectives.
- Developed program dashboards, KPIs, and reporting frameworks for senior stakeholders.
- Led pre-sales efforts including RFP/RFI responses, proposals, and solutioning, resulting in account expansions and revenue growth.
- Delivered GenAI CLM/KYC Co-Pilot solution to validate KYC data across multiple sources, providing summarized case information based on user activity.
- Strengthened strategic advisory capabilities with workshops, requirement gathering, and solution design.
Education
Master of Computer Applications (MCA) - Computer Science
Skills
- Program Management
- Delivery Management
- Vendor Risk Management
- Client Life Cycle Delivery
- Offshore Delivery Models
- Onsite Delivery Models
- Transition Management
- Process Optimization
- Cost Savings
- Governance
- Client Engagement
- Relationship Management
- Pre-Sales Solutioning
- RFPs
- RFIs
- Proposal Management
- Due Diligence
- Stakeholder Workshops
- Requirement Gathering
- Strategic Advisory
- Capital Markets
- Securities
- Investment Banking
- Risk Management
- Java
- J2EE
- JSP
- Servlets
- EJB
- Struts
- Hibernate
- WebLogic
- Oracle
- SQL
- HTML
- CSS
- JavaScript
- XML
- AJAX
- PL/SQL
- Selenium
- JUnit
- Digital Transformation Solutions
Professional Credibility
- Certified in Banking & Financial Services Domain and completed Leadership Development Programs at TCS.
- Hands-on development experience in BFSI and enterprise applications supports technical credibility in delivery.
- Aspiring to contribute in senior leadership roles in IT delivery, pre-sales, and digital transformation programs.
Core Competencies
Large-scale BFSI portfolios, Vendor Risk & Client Life Cycle Delivery, Offshore/Onsite Delivery Models & Transition Management, Process Optimization, Cost Savings & Governance, Client Engagement & Relationship Management (Europe, US & Offshore), Pre-Sales Solutioning, RFPs/RFIs, Proposal Management & Due Diligence, Stakeholder Workshops, Requirement Gathering, Strategic Advisory, Capital Markets, Securities, Investment Banking & Risk Management, Java/J2EE, JSP, Servlets, EJB, Struts, Hibernate, WebLogic, Oracle, SQL, HTML, CSS, JavaScript, XML, AJAX, PL/SQL, Selenium, JUnit, Digital Transformation Solutions
Education Certifications
- Certified Banking & Financial Services Domain Professional
- Leadership & Management Programs – Tata Consultancy Services (TCS)
- SCJP, SCWCD, Brainbench Java Certifications
- Enterprise Java, OOAD & UML, Rational Rose Trainings – Malaysia
- Master of Computer Applications (MCA), Computer Science
Websites
Client Success Recognition
- Consistently achieved 98% client satisfaction (TCS CSAT surveys).
- Winner of Best Process Improvement Award (~€1.2M savings).
- Conducted stakeholder workshops, requirement gathering, and solution design.
Key Achievements Highlights
- Managed ~200 FTEs and delivered €14M / ₹126 Cr annual revenue portfolio.
- Onsite Frankfurt (4+ years): led client engagement and delivery for Operational Risk IT programs.
- Experience in RFP/RFI responses, proposal management, and due diligence.
- Delivered GenAI-based CLM/KYC Co-Pilot solution for validating KYC data across multiple sources and summarizing relevant case information based on user activity.
- Stabilized high-attrition teams, improving retention, team performance, and delivery efficiency.
- Implemented process improvements, driving €1.2M annual savings and enhanced operational efficiency.
Timeline
Delivery Manager / Program Manager
Tata Consultancy Services
01.2005 - 09.2025
Master of Computer Applications (MCA) - Computer Science
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