SHADAB KHAN
Project Management Professional
Noida
Summary
PMP Certified Professional with two decades of experience in the Information Technology domain, emphasizing project management, Salesforce implementations, and CRM solutions to drive successful outcomes in diverse environments.
Dynamic professional with over 20 years of extensive experience in the Information Technology sector, specializing in Program and Project Management, with a strong focus on Salesforce and CRM solutions across multiple industries. Currently overseeing high-priority projects at Capgemini India, utilizing strategic planning and meticulous execution to engage stakeholders effectively and deliver exceptional results. Achieved a remarkable 30% increase in client satisfaction by transforming CRM solutions, enhancing communication, and driving customer-centric outcomes. Demonstrated visionary leadership by cultivating a collaborative and innovative team environment, fostering operational excellence, and enhancing project delivery efficiency throughout all project phases. Expertly apply Agile methodologies, implementing streamlined processes that boost project efficiency and enable rapid adaptability to shifting business requirements. Successfully initiated a high-impact project that resulted in a 20% increase in profitability, showcasing a strategic focus on resource optimization and continuous improvement for value creation. Continuously stay ahead of emerging CRM technologies and industry trends, delivering innovative solutions that meet evolving business needs and enhance user experience. Proficient in leveraging cutting-edge project management tools such as JIRA and Trello, optimizing workflows and enhancing team collaboration to deliver superior project outcomes and elevate stakeholder satisfaction. Led transformative projects at Capgemini that resulted in a 15% reduction in operational costs, demonstrating exemplary resource optimization and process improvement capabilities. Recognized for exceptional stakeholder engagement and relationship management, driving a culture of transparency, trust, and collaboration to achieve successful project outcomes. Dedicated to ongoing professional growth, actively pursuing certifications and training in emerging technologies and advanced project management practices to remain at the forefront of the rapidly evolving IT landscape.
Experienced Program Manager skilled in managing functional operations and projects related to supplies and logistics. Advanced understanding of organizational strategies, financial management, procurement and contracting. Expertise in logistical analysis, inventory and supply chain performance, development and standardization. Thorough understanding of inventory management, procurement and acquisition regulations.
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 20 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Program management professional with proven track record in leading cross-functional teams and driving project success. Skilled in strategic planning, risk management, and resource allocation. Known for adaptability, problem-solving, and fostering collaboration to achieve results. Proficient in optimizing processes and aligning initiatives with organizational objectives.
Overview
22
22
years of professional experience
5
5
Certifications
3
3
Languages
Work History
Program Manager / Delivery Manager
Capgemini Technology Services India Ltd.
New Delhi
01.2016 - Current
- Orchestrating the comprehensive management of multiple high-impact projects, ensuring alignment with organizational goals and adherence to established timelines and budgets.
- Facilitating the implementation of Agile methodologies, significantly enhancing project delivery efficiency and responsiveness to client needs.
- Cultivating and maintaining robust relationships with clients, proactively addressing concerns to ensure satisfaction and foster long-term partnerships.
- Leading a diverse team of CRM developers, both onshore and offshore, to deliver innovative solutions that enhance user experiences and platform functionality.
- Overseeing the strategic allocation of resources across projects, optimizing budget utilization and maximizing return on investment (ROI).
- Conducting regular project reviews and status updates for senior management, ensuring transparency and informed decision-making.
- Implementing risk management strategies to mitigate potential project delays and issues, resulting in smoother project execution.
- Driving continuous improvement initiatives that have enhanced operational efficiency and increased project profitability.
- Consistently met project deadlines and budget constraints across various initiatives, showcasing outstanding project management expertise.
- Drove a 30% increase in project profitability year-over-year through strategic enhancements and resource optimization.
- Implemented a comprehensive training program for team members on Agile methodologies, resulting in a 40% increase in team efficiency and project delivery speed.
- Successfully managed several projects without client escalations and minimal UAT defects.
- Enhanced client satisfaction ratings by 30% through tailored CRM solutions and proactive communication strategies.
- Awarded the Delivery Excellence Award in 2022 for outstanding project management performance.
- Fostered a collaborative team environment that resulted in a 25% increase in overall team productivity, showcasing effective leadership.
- Demonstrated continuous improvements in operational efficiency, driving project success and strengthening client relationships.
Sr Delivery Manager
3Man Consulting (P) Ltd.
New Delhi
06.2015 - 07.2016
- Lead end-to-end delivery management of large-scale, complex programs across multiple domains, ensuring alignment with business objectives and client expectations.
- Oversee project portfolios by managing timelines, budgets, resources, and risks to achieve successful outcomes.
- Establish and enforce delivery governance frameworks, ensuring compliance with organizational standards, methodologies, and quality benchmarks.
- Collaborate with senior stakeholders to define strategic priorities, translate them into actionable delivery roadmaps, and provide transparent status reporting.
- Mentor and guide delivery teams, fostering a culture of accountability, collaboration, and continuous improvement.
- Drive operational excellence by identifying process gaps, implementing best practices, and optimizing delivery models.
- Manage client relationships at an executive level, ensuring satisfaction, trust, and long-term partnership growth.
- Facilitate cross-functional coordination between technology, business, and operations teams to ensure seamless execution of initiatives.
- Champion Agile and DevOps practices to accelerate delivery cycles and enhance responsiveness to business needs.
- Monitor KPIs and performance metrics, proactively addressing risks and issues to maintain delivery excellence.
- Successfully delivered transformation programs across diverse industries, consistently meeting or exceeding client expectations.
- Improved delivery efficiency by introducing Agile frameworks and automation, reducing cycle times by up to 30%.
- Built and scaled high-performing teams, resulting in improved employee engagement and reduced attrition.
- Enhanced client satisfaction scores through proactive communication, transparent governance, and consistent delivery quality.
- Recognized for leadership excellence in managing complex, cross-geography programs and driving measurable business outcomes.
- Established repeatable delivery frameworks, enabling scalability and consistency across multiple accounts and regions.
SFDC Project Manager
SaaSForce Consulting (P) Ltd.
New Delhi
04.2014 - 05.2015
- Oversee multiple concurrent projects across diverse Salesforce and integrated platforms, ensuring seamless execution and delivery.
- Drive the full Software Development Life Cycle (SDLC) from initial concept, planning, and resource allocation through deployment and post-launch support.
- Collaborate with business stakeholders and cross-functional teams to gather requirements, align priorities, and provide regular project updates.
- Facilitate requirement-gathering workshops and discovery sessions to capture detailed business needs and translate them into actionable deliverables.
- Develop comprehensive documentation including user stories, use cases, process flows, and release notes to support product launches.
- Ensure adherence to project scope, timelines, and quality standards while proactively mitigating risks and resolving issues.
- Maintain consistency and quality across all project deliverables, ensuring alignment with organizational goals and Salesforce best practices.
- Successfully delivered multiple Salesforce implementations on time and within budget, improving operational efficiency and customer engagement.
- Streamlined project delivery processes by introducing Agile practices, resulting in faster release cycles and higher stakeholder satisfaction.
- Led cross-functional teams of developers, administrators, and business analysts, fostering collaboration and achieving project milestones.
- Improved data accuracy and reporting by implementing Salesforce automation and governance frameworks.
- Recognized for project excellence through consistent achievement of KPIs, client satisfaction scores, and delivery quality benchmarks.
Project Manager
InfoGain India (P) Ltd.
New Delhi
04.2012 - 03.2014
- Directed project management activities, ensuring all deliverables met quality standards and client expectations while adhering to project timelines.
- Coordinated with cross-functional teams to facilitate seamless communication and collaboration, driving project success and stakeholder satisfaction.
- Developed comprehensive project plans that outlined scope, objectives, and resource requirements, ensuring clarity and alignment among stakeholders.
- Monitored project progress and performance metrics, implementing corrective actions as necessary to keep projects on track.
- Engaged in regular client meetings to provide updates, gather feedback, and address concerns, fostering strong client relationships.
- Managed project budgets, ensuring effective allocation of resources and adherence to financial constraints.
- Conducted risk assessments and developed mitigation strategies to minimize potential project disruptions.
- Championed the adoption of best practices in project management, contributing to the overall improvement of organizational processes.
- Successfully delivered multiple projects on time and within budget, earning recognition for exceptional project management skills.
- Improved client satisfaction scores by implementing feedback mechanisms and addressing concerns promptly, resulting in long-term partnerships.
- Achieved increase in project efficiency through streamlined processes and resource management strategies.
- Developed and implemented a project management framework that standardized processes across teams, resulting in increase in project delivery consistency and quality.
- Recognized for leadership excellence, receiving accolades for fostering a collaborative team environment that encouraged innovation and creativity.
- Successfully enhanced project delivery by establishing standardized processes and improved inter-team communication, resulting in higher quality outcomes and stronger client relationships.
Onsite Coordinator / Lead
HCL Technologies Ltd.
Quebec City
07.2010 - 04.2012
- Lead onshore testing operations by coordinating with offshore teams to ensure seamless collaboration and delivery.
- Define and implement test strategies aligned with project requirements, client expectations, and organizational quality standards.
- Manage end-to-end testing activities including test planning, design, execution, defect tracking, and closure.
- Collaborate with project managers, developers, and business analysts to understand requirements and translate them into effective test cases.
- Conduct requirement analysis sessions to identify gaps, ambiguities, and risks, ensuring comprehensive test coverage.
- Oversee UAT (User Acceptance Testing) by supporting business stakeholders and ensuring smooth validation of deliverables.
- Monitor and report test progress to senior management and clients, providing transparency and actionable insights.
- Ensure compliance with QA processes and standards, driving continuous improvement in testing methodologies.
- Mentor and guide junior testers, fostering skill development and building a high-performing test team.
- Act as the primary client interface for testing-related queries, escalations, and status updates, ensuring strong stakeholder engagement.
- Implement risk mitigation strategies to proactively address potential quality or delivery issues.
- Leverage automation tools (where applicable) to enhance efficiency and reduce manual effort in regression testing.
- Managed daily onsite operations for seamless workflow and improved productivity.
Technical Lead
Vital Softech (P) Ltd.
08.2008 - 03.2010
Analysis Expert
Perot Systems (TSI) Ltd.
04.2008 - 08.2008
Lead Engineer
HCL Technologies Ltd.
05.2006 - 04.2008
Software Test Engineer
BVN Infotech Pvt. Ltd.
03.2004 - 05.2006
Education
Master of Computer Application - MCA
IP UNIVERSITY
DELHI, India01.2004
Bachelor of Sciences - B. Sc.
KANPUR UNIVERSITY
Kanpur, India01.2000
Skills
Program Management
Project Management
Project Planning and Tracking
People Management
Stakeholder Management
Client Relationship Management (CRM)
Risk and Issue Management
Budget Management
End-to-End Project Delivery
Client Satisfaction & Engagement
Agile Project Management
Performance Metrics & KPI Tracking
ROI Improvement
Strategic Planning and Execution
Project management
Risk analysis and management
Stakeholder management
Strategic planning
Cost management
Performance monitoring
Scheduling and planning
Agile projects
Life cycle management
Scope management
Certification
Executive Programme in Generative AI for Leaders from Indian Institute of Information Technology IIIT-B - 2025
AWARD & RECOGNITION
- Honored with the People Champion Award in 2022 by Capgemini
- Recognized for the Outstanding Contribution in Delivery Award in 2021 by Capgemini
Timeline
Program Manager / Delivery Manager
Capgemini Technology Services India Ltd.
01.2016 - Current
Sr Delivery Manager
3Man Consulting (P) Ltd.
06.2015 - 07.2016
SFDC Project Manager
SaaSForce Consulting (P) Ltd.
04.2014 - 05.2015
Project Manager
InfoGain India (P) Ltd.
04.2012 - 03.2014
Onsite Coordinator / Lead
HCL Technologies Ltd.
07.2010 - 04.2012
Technical Lead
Vital Softech (P) Ltd.
08.2008 - 03.2010
Analysis Expert
Perot Systems (TSI) Ltd.
04.2008 - 08.2008
Lead Engineer
HCL Technologies Ltd.
05.2006 - 04.2008
Software Test Engineer
BVN Infotech Pvt. Ltd.
03.2004 - 05.2006
Master of Computer Application - MCA
IP UNIVERSITY
Bachelor of Sciences - B. Sc.
KANPUR UNIVERSITY